Returning an Item
You may return an item to us within 14 working days from receipt of delivery.
To obtain a refund of your original delivery charge you must inform us that you wish to return the item within 7 working days of receipt of delivery.
After this period we are not obliged to refund this charge.
Items returned within the 7 day cooling off period
By law, under the Distance Selling Regulations, you have the right to withdraw from the purchase of an item within 7 working days after the date the item is delivered.
The Distance Selling Regulations 2000 are designed to protect customers who are not physically present with the seller at the time of purchase. They cover purchases made via email and the internet, together with telephone and mail order.
They only apply to transactions between businesses and consumers (individuals acting outside the course of their business) and do not include business-to-business contracts and auctions.
Where you are withdrawing from your purchase within the 7 working day cooling off period and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows ??
- Where you are returning an item that was part of a larger order, we are not obliged to refund any of the delivery charge.
- Where you are returning an entire order, we??ll refund the full delivery charge you incurred unless a timed delivery was specified (TNT before 9am, TNT before noon or TNT Saturday) when the order was placed. In this instance, we will refund the next day delivery charge only.
Return costs will be payable by the customer.
Please email firstname.lastname@example.org within 7 working days with your order number and which items you wish to return, to obtain a returns number which needs to be written on the outside of the parcel.
Items returned within 14 days
If after 7 working days and up to 14 working days, you wish to return your purchase, you can do so and we will issue a full refund for the price you paid for the items, but the original delivery and return delivery costs, wherever made by Newitts, will still be payable by the customer.
** When trying on items, if you find that the item is the wrong size, please be aware that if there are any marks on the item (from deodorants/creams/make-up etc.) or have been worn, we may be unable to refund as the item is no longer in its original condition. Please also ensure that any tags are still attached to the item and all packaging is included.
Please email email@example.com within 14 days with your order number and which items you wish to return, to obtain a returns number which needs to be written on the outside of the parcel.
You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. If you require an exchange, please place a new order online.
Please enclose a note stating your shipment number and the reason for your return.
Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs (normal 2nd class post and obtain a proof of posting). If you choose to send back the goods by courier or a recorded service, then we will only refund the postage amount up to the original outgoing delivery charge). You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. Newitts will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Exceptions to the above -
Racket strings - due to the nature of the game, are not guaranteed;
Cricket bats - In normal use, superficial face and edge marks along with slight surface cracking will occur. This is to be expected; it does not detract from the performance of the bat and may be ignored.
Other damage, such as splitting of the toe as a result of hitting a yorker, or damage caused by a mis-timed shot (which happens to even the best player!) can more often than not be repaired and the repaired bat will continue to give excellent service.
The bat should be returned to us after obtaining a returns number ?? we will evaluate the problem and assess the extent and viability of any work that may be necessary and make arrangements to have this carried out for you.