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Below are some of the more common frequently asked questions from our customers. If you cannot find the answer you are looking for and have any questions please do not hesitate to contact us.

Q. Is there a minimum order?

A. There is no minimum order.

Q. What are your delivery options?

A. We deliver throughout mainland UK, Isle of Wight, Scottish Islands, Scilly Islands & Northern Ireland.

Q. What if my delivery doesn??t arrive when expected?

A. The cut off time for orders to be processed for next day delivery is 5pm Monday to Friday.

Orders received by us after 5pm will be processed on the next working day. Where orders are received at a weekend, they will be processed on the next working day ie Monday with the exception of a bank holiday (UK).

Your goods are shipped by next day courier service. In the unlikely event that a problem occurs with your delivery, or you do not receive your goods when expected, please contact our customer services department between 8.30am and 6pm Monday to Friday Tel: 0845 0706186 and we will track your order immediately.

When chasing an order, please make sure you have your contact details and order number ready, as we will need this information.

Q. What is your privacy policy?

A. 3WM Ltd does not disclose buyers?? information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

3WM Ltd do not send random marketing emails to personal email addresses (spam).

3WM Ltd conforms with the requirements of the Data Protection Act 1998 and is registered with the Information Commissioner??s Office No Z9751644.

Q. What if any items I have ordered are out of stock?

A. We stock all of the items available in our online shop in large volumes and we update the stock levels on our site at regular intervals daily, so it is unlikely that we will not have what you have ordered. However occasionly we may have an unusually high demand in a short space of time for a particlular product which causes a temporary out of stock situation on specific items.

If this should ever happen, we will place it on back order for you and you will always be contacted with the option to cancel your order if you would rather not wait. We reserve the right to substitute out of stock items with those of a suitable equivalent of equal or higher value.

Q. How do I receive an invoice?

A. Your invoice is emailed to you once your goods have shipped. In the unlikely event that you do not receive an invoice or you require a copy invoice please just contact us quoting your order reference number and we will immediately issue another. Paper copy invoices are also available on request.

Q. What if I want to return items?

A. If you wish to return an item, please contact our customer services team on 0845 0706186 or 01476 515944, they will issue you with a returns number which must be presented with the returned product(s).

Goods sold on this website are supplied in good faith. If however you order the wrong item, are not completely satisfied with the items you receive or simply want to return your goods, you must arrange for them to be returned to us, and providing they are received by us in good condition (ie they have been handled with reasonable care), we will refund the cost of the goods in full less the carriage costs incurred by us. If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 14 days of receiving delivery otherwise no claim will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged.

We cannot be held responsible for any damage to 3rd party equipments and repectfully remind customers that it is their own responsibility to operate their equipment according to the manufacturers instructions.

Telephone customer services on 0845 0706186 or 01476 515944. Your statutory rights remain unaffected. 
Your rights to return goods are protected under the EU Distance Selling Directive.

Q. What happens if the delivery comes while I am out?

A. Your goods will be shipped with UPS or another third party courier. If you are out, no delivery will be made as a signature will be required. Instead the carrier will put a card through the door to advise that a delivery has been attempted. It is your responsibility to then contact the courier to arrange a mutally convenient time for re delivery. If the courier is not contacted within 7 days they will return the goods to us. Should you then still require the goods we reserve the right to charge you a further delivery charge to compensate us for the extra costs we will have incurred.

Q. How long will it take you to reply to my email?

A. We receive many email enquiries everyday but we do aim to deal with each one as they arrive. Sometimes if we are really busy it takes a little longer but you should always expect to receive a response within working day. If you want an immediate response, please do not hesitate to pick up the phone. We have several lines in with real people at the end of them and you won't find yourself stuck in a queue!