Established for over 10 years, we are a family run business, based in North West England, dedicated to bringing you quality gift items for all occasions. We aim to bring you a unique range of gifts for all occasions as well as accessories you would need to celebrate your own (or someone else's!) big day. We supply perfect gifts for all occasions including those special holiday events from Valentine's Day to Christmas and everything in between. We hope you find everything you need here, but, if you think we're missing something, please drop us a line and we'll see what we can do. You can email: email@example.com
TERMS & CONDITIONS
please email any queries to firstname.lastname@example.org
DISPATCH - Items are posted within 2 days of cleared payment being received. I do not post at weekends or during UK holidays (Bank Holidays, Xmas, Easter etc.)
DELIVERY TIMES - Although most items of mail arrive with 2-5 working days, Royal Mail do state that it can take up to 15 working days (25 working days for international post) to deliver any item of mail. Please check with your local sorting office and neighbours in the first instances as items are often left there. 'Lost' items cannot be investigated/refunded/replaced until this period has elapsed. Your patience would be appreciated when waiting for items and I will endeavour to look into all queries once this period (15 working days) is up.
RETURNS If you are unhappy with your purchase please contact me within 24 hours of receipt by e-mail before returning the item/s. If the item is damaged/faulty I will replace the item on a like for like basis. If you wish to return the item for any other reason, the return postage costs must be covered by the buyer, via 2nd Class Royal Mail delivery. Any returned items must be back with me within 14 working days of receipt. Please obtain proof of postage as I cannot be held responsible for items lost in the post whilst being returned to me.
Return goods to:
190 Richmond Street,
Ashton U Lyne,
REFUNDS Refunds can only be made via your play.com payment method.