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At OneInABillion we bring our UK entertainment store to the centre of your shopping experience, with a huge range of DVD's, Blu-Ray's, Games and CD's ,all with FREE DELIVERY. We are always striving to provide you with the very best that you can get, from customer service to competitive pricing on all our products.


We aim to dispatch all orders within 48 hours once payment has been cleared.

Delivery schedule for orders to the UK is 5-7 working days.

Delivery schedule for orders outside of the UK is 5-12 working days.

Please note that working days do not include weekends orbank holidays, Orders over £15 will be provided tracking. 


In the event you receive an order from us which is faulty, incorrect or damaged, please contact us before you return your order so we can offer the best possible solution and also check our stock to see if a replacement can be made.

We are happy to refund unwanted items that are returned to us within 28 days of the order being shipped  provided they are in mint condition. Customers are advised to include a brief note explaining the reason for return.

Please note if items are returned as no longer required/changed  mind, the cost of the item only will be refunded and not the return postage costs unless otherwise agreed in advance.

Once an order has been returned to us, we will notify you via email and a refund will be processed.


If you have a query about an order, or a question about OneInABillion you may find an answer to your questions within our FAQ section. If you still need to contact us, please email oneinabillion@live.co.uk or call us at 07535645900

Customer Returns Address
36 Cowley Hill Lane
St Helens

The opening times for the helpline are 9.00 - 17.30 Monday - Saturday. It will be closed on Sundays and bank holidays.