Delivery Service: When placing an order with Sardar & Sons (UK) CO. Ltd you are instructing us to use a third party to make the delivery on your behalf. We will use our reasonable endeavours to ensure that the estimated delivery times set out in this deliveries section are met but we cannot accept any liability for late deliveries which are due to circumstances outside of our reasonable control.
Our aim is to despatch within 24 hours of receiving cleared payment, excluding weekends and public holidays.
For UK customers all orders are sent using Royal Mail. For overseas all orders are sent using Royal Mail Airmail (small packets).
You will receive an item despatched email to confirm your order has been processed.
Estimated Delivery Times
UK 3-5 days.
Europe 3-15 days.
Worldwide 5-20 days.
Once the goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the cancellation and returns policy, you must keep good care of the goods pending their return to us.
Postage Costs: The postage costs are a charge for the service of packing and despatching your order in a speedy and secure manner. The costs involved for this amount to more than the postage value shown on the package. If you don't agree with the postage charged please don't bid on our products.
Delivery Address: We cannot be held responsible for any delivery address that is incorrect or incomplete.
Item not received: In the rare instance that your item isn't delivered as quickly as you would expect, please check your local delivery office.
If your order is at your local delivery office and it is not collected within 3 weeks it will be returned to us. In this instance we will refund your payment minus the postage and packing costs. If you still require the item you will have to re-purchase.
Cancellation and Returns: If for any reason after you have received your order you want to cancel you can return the item for a full refund minus the original postage costs.
The item must be unused (other than to the extent reasonably necessary to examine the item), in its original condition and returned with its packaging.
You must notify us within 7 days of your intention to return.
The cost of the return postage is your responsibility and we strongly recommend using a trackable means like recorded delivery.
Age Restrictions: By purchasing items from us you confirm that you are of legal age to purchase tobacco accessories in your country or location.
VAT: VAT is included in the price where applicable. VAT number: GB 782 8696 64
We will not pass your details onto any third party.
Communication: We can be contacted through Play.com messages.We will answer all emails as quickly as possible. Please be patient