All item are despached within 48 hours of receiving confirmation of payment by Rakuten. Your order will be sent via Royal Mail tracked service which allows a minimum of 4 tracks per parcel to keep you informed of the whereabouts. Delivery takes 1-3 working days (UK only). Multiple orders may be sent together.
If no-one is home to receive the item, it will be held at the local sorting office for 2 weeks for collection. Royal Mail will leave a card notifying you of this, and just for good measure, we will also email you too.
If any items remain uncollected, they will be returned to us you will be refunded minus a £2.95 restocking fee.
Standard delivery - free of charge. Orders will be received within 3 working days of despatch.
Express delivery - £2.95. Orders placed before 3pm will be sent on a next day express service.
You may return the item if it is unopened, unused and we receive in a sellable condition within 28 days. On receipt of the return we will refund you minus £2.95 postage and restocking fee. You will be liable for costs of all returns to us. If the return is through fault of our own, we will issue a full refund or replacement as appropriate and refund any return charges. For information please contact us at firstname.lastname@example.org and will send a link to complete the returns form.
We will refund you upon receipt of the returned item to your Rakuten account.
Our returns address is:
30 Stretford Motorway Estate
Tel: 0845 557 6754 (10am-4pm) Mon-Fri