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Delivery

How much does delivery cost and how long will it take?

All of our listings have free delivery to UK mainland addresses (Except addresses in Northern Ireland, Republic of Ireland and Highlands and Islands) and use our standard 3-5 day delivery service. Please note that we do not dispatch orders on weekends. As soon as your order is dispatched you will receive an email which will contain a parcel tracking number and details of the courier used.

Which delivery companies do you use?

The delivery company that we use will depend on the size, weight and value of your order and the address to which you are having it delivered.

For Royal Mail deliveries ?? the tracking available for your order will depend on the Royal Mail service being used to deliver your parcel. If your consignment number is a 13 digit number and starts with the letter F then you can track your delivery by visiting the Royal Mail website. For parcels sent via Packet Post where the consignment number starts with the letters RB there is currently no tracking service available but please note that they can take up to 5 days. If you have not received your parcel within this time please contact us.

Can I upgrade to a faster delivery service?

Yes, you can. We offer Royal Mail 1st Class for 1-3 day. We also have Express 24 service available for any order placed before 14:00, will be delivered next working day. Both options for UK mainland only.

Additional shipping costs are calculated on a product by product basis due to variations in size and weight.

What happens if I'm not at home to accept delivery?

If you are not available to sign for your delivery, the courier will leave a card to advise that delivery has been attempted. To re-arrange delivery or arrange to collect the parcels please follow instructions on the card.

Need more help? If you can't find the answer to your question above, please contact us via email customercare@qinks.co.uk and we'll get back to you quickly with a response.