Red Frog International Ltd are a UK based company, so all UK buyers will have NO ADDITIONAL, nasty import tax or VAT to pay as they would when purchasing from overseas sellers. Our aim is to supply you with high quality products at a bargain price. Everything sold is backed up with a manufacturers warranty, as well as our ownguarantee. (see below)
We willalways endeavor to dispatch your purchase within 24 hours of receipt of cleared payment. Normal postage time is about 2 to 4 working days to receive the purchased item in the UK. Please exclude weekends and holidays on all the above times. All of our products are in stock in the UK, therefore there are no delays in posting. Upondispatch of your order you will be sent an e-mail to confirm postage. Please ensure that your e-mail address and other registered Play.com details are current and correct we use this information to send your item and communicate with you. It is the buyers responsibility should the incorrect information lead to items going missing in transit. If you do not receive a confirmation of shipment please let us know.
*Red Frog International Ltd offers a 1 Year FREE REPLACEMENT Guarantee on all sunglasses. If the product breaks at any time during the first 12 months we will send you the same or as similar as possible, replacement sunglasses free, you will only have to cover the prevailing Postage & Packaging charge and an admin fee. Guarantee covers the structure of frames, this guarantee does not cover damage to lenses or surface scratches on the frames and general wear and tear to hinges, temple covers or nose pads or loss of parts.
**Red Frog International Ltd offers a 30 day money back guarantee on all unused purchases ( tags & stickers still attached and packaging intact). Simply return the purchased item within 30 days for a refund. Red Frog International will not refund the return postage cost.Steps for requesting to return an item:
Red Frog Internartional Ltd, Unit 10 Montgomery Place, Irvine, KA12 8PN
Open Mon, Tue, Thurs, Fri 9am - 5pm