• Hello,Welcome to Play.com.  . (Not youSign in?) | Register
  • 0 SuperPoints
  • Your Account
  • Help
Shop for himShop for her

(1) INTRODUCTION
We understand that from time to time you may need to return a product to us. Returning a product is nice and simple and we have created this 30 day returns policy to enable you to return products to us in appropriate circumstances. If you have any questions, need help or advice when returning something please don??t hesitate to call us on +44 (0)1745 776014. 

This policy does not affect your statutory rights.

(2) RETURNS
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within 30 days following the date of purchase of the product;    
(b) the returned product is unused, in its original packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the returns procedure set out below; and
(d) none of the exclusions set out below apply.

(3) RETURNS PROCEDURE
Products returned under this policy must be sent along with your order number/ ID or preferably with a copy of your invoice to:

Retro Styler Ltd
Unit 31
Tir Llwyd Industrial Estate
Kinmel Bay
Conwy
LL18 5JA

*When returning a product please also state whether you would like a refund or a replacement sent out. It is also advised that you obtain proof of postage from your local post office, in case your parcel is lost. 

You will be responsible for paying postage costs associated with returns under this policy, unless of course your product has been damaged or is faulty (See section 6 below).

(4) EXCLUSIONS
The following kinds of products may not be returned under this policy:

(a) food, drink and any other product liable to deteriorate within the period set out above;
(b) DVDs, CDs other audio or video or audio-visual recordings;
(c) computer software (whether on CD-ROM, DVD-ROM or otherwise);
(d) newspapers, periodicals, magazines or similar products;
(e) toiletries and cosmetics;
(f) any product made to your specification;
(g) any product made to order;
(h) gift vouchers.

(5) REFUNDS
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase. 
We will process the refund due to you as soon as possible and, in any event; within 30 days of the day we received your returned product.

(6) FAULTY OR DAMAGED PRODUCTS
If the product that you have received is faulty or damaged in any way please accept our sincere apologies for your inconvenience. Under these circumstances please first contact us by email at support@retrostyler.com or telephone +44 (0)1745 776014 and we will forward you our FREEPOST returns information.

Your return must also be sent along with your order number/ ID or preferably with a copy of your invoice. 

*When returning a product please also state whether you would like a refund or a replacement sent out. It is also advised that you obtain proof of postage from your local post office, in case your parcel is lost. 

For the returns of faulty or damaged products we will take full responsibility for postage costs, which includes the refund of your original postage if you decide to opt for a refund instead of an exchange. 

(7) IMPROPER RETURNS
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

(8) ABOUT US
Our full name is `Retro Styler Ltd??
Our registered office and principal trading address is Unit 31, Tir Llwyd Industrial Estate, Kinmel Bay, Conwy. LL18 5JA.  
Our company registration number is 7021586
Our VAT registration number is 113334851
Our telephone number is +44 (0)1745 776014
Our email address is support@retrostyler.com