If you would like to return an item please read this page on how to do so.
Unwanted Items:If you change your mind on an item and no longer want or need it, we are happyto accept the item back under a few conditions. The item must either beun-opened or in `As New?? saleable condition. Items can be returned for a refundminus any postage incurred by us. Please contact us before hand and includeyour email and order number. This needs to be done within 7days of the itemarriving.You will be required to return the item at your own expense. Unfortunately wecannot be responsible for any loss in transit to us and will not be able toprocess a refund on goods not received back.
Damaged Items:Please email us as soon as possible at 'firstname.lastname@example.org' to let us know theitem has arrived damaged. We will advise you the best way to send the item backto us. This postage will then be refunded and the item replaced. Please contactus within 7 days but sooner if possible. Please keep all packaging as this willbe needed to make a claim to Royal Mail
Faulty Items:If you believe your item is faulty, please contact the support team for that itemas some issues can be resolved easily.
If the item has been diagnosed as faulty, you mayreturn the item to us for a replacement item,
If an item arrives to you faulty and you wish to return for a refund, this must bedone within 14days, in this case we will cover costs of posting. After 14days we will either replace or repair the faulty device only.
We are also only able to accept returns of products with an genuine fault and notitems that are no longer working due to neglect or other damage.
We test every return and if a returned product is found not to be faulty by the returnsteam, we will unfortunately have to return the item to you. To prevent thisplease explore every possible avenue to try and get your product operating, youcan contact us for support when needed.
When returning an item, please make sure your include:
Your Name:E-Mail Address: (please provide the e-mail address used for purchaseon your Play.com account)Order Number:Item Purchased:Date of Purchase:Reason for return:
SB Services - ReturnsPO Box 239BenfleetEssexSS7 9DY