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SMD Direct is an established retailer that serves customers all over the UK and Europe. We pride ourselves in delivering quality products at affordable prices, that not only meet, but exceed customer expectations.

Our goal is simple, to offer the Best Products, the Best Prices and 100% Customer Satisfaction. That's why so many of our customers return again and again!

We offer an industry leading no quibble return policy and have a customer service team dedicated to keeping our customers happy.

If we can be of any assistance please contact us, we're here to help. Our customer service team works from 8.30-5.30 Monday to Friday so don??t worry you will soon receive a reply to the emails you send.

Returns

We offer a no quibble return policy. However, before returning any item you must contact us so we can advise the correct course of action.

Items are usually dispatched within 1 working day of cleared payment.

Once dispatched orders usually arrive within 3-5 working days.

Please bear in mind that once the item has been sent it is in the hands of Royal Mail so we need to trust that they will offer a good service.

If your item does not arrive we will not be able to deem it as missing until at least 14 working days have passed from the date of dispatch. This is because Royal Mail will not class it as lost until then.

For more details please see our terms and conditions of sale.

F&Qs

Do you offer returns?

Yes, we offer a no quibble return policy. However, before returning any item you must contact us so we can advise the correct course of action.

How long will my order take to arrive?

Unless otherwise stated we usually dispatch items within 1 working day and delivery usually takes 2-3 working days after that. However, please bear in mind that once the item has been sent it is in the hands of Royal Mail so we need to trust that they will offer a good service.

If your item does not arrive we will not be able to deem it as missing until at least 14 working days have passed from the date of dispatch. This is because Royal Mail will not class it as lost until then.

Can I cancel my order?

Usually yes, but if the item has already been sent then it must be returned to us before we can process this.

Are you VAT Registered?

Yes, our VAT number is 871815604

Where are you based?

We are based in the UK. Our trading address is SMD Direct, Harfreys Road, NR310LS. We do not offer collection.