• Hello,Welcome to Play.com.  . (Not youSign in?) | Register
  • 0 SuperPoints
  • Your Account
  • Help

Terms & Conditions

Please read these terms and conditions carefully before placing any order.

We reserve the right to change these terms and conditions in future without prior notice so please check regularly for updates.

By placing an order with our company you agree to the following terms and conditions;

Contract & Goods

We make every effort to ensure all items are accurately described and available for dispatch within the stated time frame. Should an error occur or an item be unavailable we will contact you as soon as possible via email with the option of either reconfirming your order with the correct details or cancelling your order. Should you wish to cancel a full refund of any amount paid will be issued.

In the event that, after you click to buy, we discover an error with the advertised prices or availability, we reserve the right not to supply the goods ordered and to offer a refund or alternative goods.

In the event that some, but not all, of the goods ordered are mis-priced or unavailable we will contact you with the option of either cancelling the entire order, cancelling part of the order or substituting the unavailable goods for alternatives.

Some goods are sent direct from the manufacturer or distributor to your address. Where goods are found to be unavailable we will refund the full amount paid in relation to these goods and notify you via email.

Where goods are unavailable and you order alternative goods from us or where goods have been mis-priced and you reconfirm your order at the correct price, these terms of sale shall apply to the order and supply of the agreed goods.

We have the right to terminate the contract if full payment for the goods is not received in cleared funds or the terms of this agreement are breached in any way.

Product images are for illustrative purposes only and may differ from the actual product.

Occasionally suppliers change packaging. This does not affect the description or nature of the goods.

You agree that email can be used as the primary means of communication

All UK VAT applicable products include VAT at the current UK rate. A VAT invoice is supplied with all VAT applicable purchases.

The cut off time for next day delivery is 2pm. Next day delivery means next working day so if you order before 2pm on a Friday then the order should arrive on the following Monday.

Payment

Payment can be made by any method we offer at the time you place your order.

There will be no delivery until payment in full has cleared with us.

It is a criminal offence to use false names, addresses or invalid credit cards to order. Anyone caught entering false or deliberately erroneous information will be prosecuted to the fullest extent of the law.

Shipping & Delivery

Items are usually dispatched within 24 working hours of cleared payment.

Once dispatched orders usually arrive within the time frame stated at checkout. In the case of a lost or delayed item we need to wait at least 14 working days after dispatch before a replacement can be issued. In this case you may also be required to complete a missing item form to verify that the item has not arrived.

Should we be unable to meet the dispatch or delivery time given we will not be liable for any loss or damage suffered by you. Should a significant delay occur we will contact you with the option of cancelling your order.

The goods you order will be delivered to the address you give when you place your order unless agreed in writing.

In the event a customer places an order and later discovers the address they supplied at time of purchase was incorrect it will be the customer's responsibility to locate the delivery. We will only be able to resend the order once the original order has been returned to us.

If delivery cannot be made to your address for any reason we will contact you as soon as possible.

If your order is over 5Kg or 60cm in length and you live in a remote location such as the Scottish Highlands, offshore islands or Northern Ireland, we may levy a surcharge to cover the extra carriage to these areas. Should this be the case we will contact you with the option of either paying the surcharge or cancelling the order. 
Next day delivery options to remote postcodes may take longer than the usual 24 hours.

If you deliberately fail to take delivery of the goods then we reserve the right to store the goods until delivery is achieved and charge you for any associated costs.

If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations we shall refund or re-credit you within 30 days for the  amount paid. 

On exercising your right to cancel you shall be required to return the goods to us. Should you fail to return the goods, we reserve the right to deduct any direct costs incurred in retrieving the goods.

In the case where a customer rejects their order when our courier tries to deliver it we will not be liable for any courier charges that then arise in retrieving that order or having it returned back to us. In this case such charges will be deducted from any refund or charged to the customer.

If the courier asks you to sign for the goods then please check their condition. If the item or packaging has been badly damaged or opened you must make a note of this with the courier when signing. Do not reject the goods - you must sign for them and then notify us of any problems.

For Christmas deliveries Royal Mail's cut off date is usually 18th December. We will continue to dispatch items after this point but they may not arrive until after Christmas day.

We offer FREE postage for some items (where advertised). This offer extends to the UK mainland only .

Cancellation & returns

You may return an item which was damaged or faulty when delivered for a full refund. We test all returns. The refund will be issued once the item has been received back and verified as faulty. In this case we will also refund your return postage. It is the buyer's responsibility to return the item. You must notify us of the issue within 7 working days of delivery.

You may return an item which is not as described for a full refund. The refund will be issued once the item has been received back and verified as incorrect. In this case we will also refund your return postage. It is the buyer's responsibility to return the item. You must notify us of the issue within 7 working days of delivery.

You have the statutory right to cancel the order within 7 working days of delivery and have a full refund (cooling off period). The refund will be issued once the item has been received back and processed. Return postage will only be refunded if the item is damaged, faulty or not as described. 

It is the buyer's responsibility to return the item. If you decide to return an item after the cooling off period has expired a minimum 25% restocking charge will be deducted from any refund.

We cannot accept any items for return which have been specifically manufactured or ordered for you. These items are exempt from the Distance Selling Regulations.

We cannot refund or exchange an opened item unless it is damaged, faulty or incorrect.

Before returning any item(s) please contact us for a returns note and authorisation number. We reserve the right to refuse any item that does not have a valid returns authorisation code. Once your return is logged you must not return the item until you here back from our returns department, authorising the return. We will reject any item that is returned before authorisation.

In the case where an item has arrived damaged you will be required to provide a photograph showing the damage before any return will be processed.

In the case where an item has arrived damaged, faulty or incorrect we may provide a pre paid return label. In this case the pre paid label MUST be used. If you send your item(s) back using an alternative method we will not be responsible for the costs incurred in doing so.

Items must be returned with all packaging in a reasonable state. We reserve the right to levy a surcharge to replace product packaging that is missing or returned in a damaged/defaced condition. Where a surcharge is levied this will be a minimum of 25% of the original purchase price.

Items must be returned with all original components unless otherwise agreed in writing. Any items that arrive back with parts missing will be resent to the customer at the customer's expense.

Any items are returned at your own risk. We strongly advise you to take care when returning items to us for example, by ensuring the goods are correctly addressed & adequately packaged. Items that arrive back damaged or destroyed as a result of poor packaging will not be accepted. These items will be resent to the customer at the customer's expense.

If you have any questions about our returns policy please contact us prior to purchase.

Warranty

Certain goods are supplied with a manufacturer's warranty. Where applicable this is clearly stated. This warranty does not affect your statutory rights as a consumer.

If new goods develop a defect during their stated warranty period we will either refer you to your local dealer or ask you to return the item for replacement. We will not be liable for the costs of any return unless the item is faulty on delivery.

In the case that the item is no longer available or has been through a model change the closest alternative will be offered at that point in time.

To the fullest extent of the law we disclaim any express or implied warranties with regard to fitness for a particular purpose. You are responsible for satisfying yourself that the product is suitable for the purpose you intend to use it for.

We do not claim or warrant that any information displayed or accessible via our site(s) is accurate, complete or up to date.

Liability & Data Protection

We shall have no liability for any delay in the delivery of your order or for any reason that the delay is due including war, terrorism, labour disputes, strikes, or any other similar events.

We shall have no liability including liability for negligence for the acts or omissions of telecommunications providers, financial institutions or similar companies. This extends to faults and failures of their equipment, computers and networks.

We take all reasonable precautions to keep details of your order & payment secure, however, we will not be liable for any unauthorised access to the information supplied by you. We keep only basic contact and order details on file. No credit card details are kept on file.

We shall have no liability for damage caused as a result of the use of any product we sell. It is the customer's responsibility to satisfy themselves that the item is safe and suitable for the intended use before using it.

We shall have no liability for injury caused as a result of the use of any product we sell. It is the customer's responsibility to satisfy themselves that the item is safe and suitable for the intended use before using it.

We shall have no liability for labour charges incurred during the fitment or removal of any faulty or incorrectly supplied products. We strongly recommend that customers DO NOT book their vehicle in for work until parts have arrived and are verified as correct.

For all fitness related items we advise customers to seek professional advice before use to minimise the risk of injury.

Severability

If any term of this contract is held to be invalid it will be severed but the remaining provisions will continue to apply.