All orders will be shipped within 24 hours Monday-Friday
Items are shipped by 2nd Class post or DPD Courier depending on the item weight.
Deliveries may require a signature.
Shipping and Handling:
Customers are responsible for return shipping charges. We recommend you use Royal Mail and get a certificate of postage. Please do not use Special Delivery before 9am, as we open at 10am!
Clothing:All items must be unused and include the original packagingClothing must be clean and unwashed with all tags attached - no pet hair, no human hair, no smoke smellIf you plan to return your clothing please keep it cleanOnce clothing has been worn and/or washed it cannot be returned or exchanged
Shoes:Shoes must not be worn and must include the original undamaged packaging - SS20 recommendation - try your new shoes on inside on the carpet - this will help keep your new shoes clean and returnableIf you plan to return your shoes do not wear them after trying them onShoeboxes must not have tape or any other shipping labels on them - please return the original manufacturers box that the shoes were shipped in, but do not tape or damage this box. Use a mailing bag or paper to cover the exterior of the shoe box.Once shoes have been worn they cannot be returned or exchanged
Skate/Snow Decks and Hardware:All decks must be un-skated and in like-new conditionNo deck is completely guaranteedOnce a deck has been assembled, it or its parts cannot be returned or exchangedSS20 does not replace broken decks or decks with pressure cracksSS20 is not responsible for actual deck color and/or dimensionsAll deck returns are dealt with the manufacturer and are subject to their discretion
Dvds: Dvds must be unopened and in original packaging
Defective Merchandise:SS20 does not guarantee the exchange or credit for a defective item. If you believe your product is defective please send it back along with the return form explaining the defect. SS20 will reimburse shipping charges only on items declared defective (up to £10).