If you are not completely satisfied with your purchase you may return it to us within 30 days of receipt for a full refund or replacement. Please note we will not accept a return for a refund or replacement if the item has been used or is returned to us in a non-resalable condition. If a product is returned to us in a non-resalable condition, a 25% disposal charge will be made and this will be calculated from the cost of the product.
When returning goods you must contact our Customer Service team to obtain a Returns Authorisation Code which must be quoted when returning the goods along with a note detailing the reason for return and your preference of a refund or replacement.
If upon receipt an item is incorrect, damaged or faulty please contact our Customer Services department and we will provide a freepost return label (UK customers only). For international returns the postage cost will be paid by the customer and will be refunded on receipt of the return. If you are returning an item due to a change of mind, you will be responsible for the return postage cost. Please note photographic evidence may be required to support a claim.
Please obtain a receipt from the post office when returning an item as the parcel may get lost in transit, the receipt will then be used as proof of postage. If you do not have proof of postage and the parcel does go missing in transit, unfortunately this is not our responsibility and we will not be able to issue a refund or replacement.
All returned goods will be refunded or exchanged, providing they have not been used or damaged, within 2 working days of receiving the return. If it is not clearly stated whether a refund or replacement is preferred, a refund will automatically be issued.
Return Address: -
Scent WarehouseSGTPO Box 528ManchesterM5 0BZ