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About Us

Hello and thank you for taking the time to read more about us.  SGS - Shamim's Game Shack is a small family run business with an emphasis on great personal customer service and bringing 100% genuine UK released video games to our customers at low prices.

We have a great track record of happy customers, across many online platforms that we sell on.  If you have any questions, please feel free to contact us - we're here to help!

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Customer Service


Postage

  •  Postage FREE for the whole of the UK by First Class Royal Mail post

  •   Great care is taken in packaging every item to ensure safe shipment to you

  •   Items will be sent within 24 hours, Monday - Saturday

  •   Collection available only by prior arrangement, please contact us to arrange this


Returns & Refunds



  •  We want our Buyers to be 100% happy, so we offer a "no-quibble" 14 days return policy

  •  Please contact us if you wish to return an item for whatever reason within 7 days of receipt

  •   Faulty or incorrect items will receive a full refund or replacement (as you prefer)

  •   We also accept returns for any other reason if items are sealed/unused condition, Buyer pays return postage costs

  •   Items must be returned via traceable means within 14 days of receipt and refund/replacement will be issued after receipt and inspection


Contact

  •   Address:  SGS, 236 Walstead Road. Walsall. WS5 4DP

  •  VAT No.: (GB)974192393

  • Please note: we are an online retailer, we do not have a physical shop, this address is for returns and correspondence only


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