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Contact Us

Our UK based customer service team are happy to assist with any enquiries you may have, but please check our Frequently Asked Questions and Shipping pages first in case the answer to your query can be found here.

If not we can be reached Monday-Friday (excluding bank holidays) between the hours of 9am to 6pm.

    0844 318 1328
   (Monday to Friday between 9am-6pm)


   rakuten@shopto.net
   (Please use the e-mail address on your Play.com account used for purchase to help us identify your order)


We aim to reply to all e-mails within 24 hours of receipt. We are not open on weekends or on bank holidays so please allow extra time
for a response when contacting us over these periods and do not send multiple e-mails, as this may delay responding to your query.