We are contactable by telephone or email during standard office hours
Monday - Friday 9:00 - 5:30
Telephone - 0844 693 3395
Email - firstname.lastname@example.org
Need to return an item? We have a FREEPOST return address to make it all that more easier. Please read the following and contact us by telephone or email and we will issue you with your own Returns Authorisation and returns address.
- Wrong item delivered
- Damaged on delivery
- Develops a fault
- Missing a part or product
- Returning an item
- Items not announced
Wrong item delivered
Goods incorrectly supplied by us can be returned to us and exchanged for the correct goods (stock permitting).
Please submit as much information as you can to help your case progress smoothly. Goods must be returned in the same condition that they were supplied. If any good/s are returned damaged or opened they will be rejected and will be returned at the customers expense.
Damaged on delivery
All goods are packed to an adequate level to help avoid damage during transit. Customers receiving goods they consider to be damaged should report this to us to arrange return.
If the customer attempts to repair/correct any items they consider to be damaged then we will not accept a return of this item unless this has been agreed to by us prior to any work taking place. This is also the case if any other third party attempts to repair/correct any item/s considered to be damaged by the customer. Orders are considered correct and complete after they have been delivered to the customer and accepted for 48 hours so please make sure you fully check your order when it arrives, after this period any claim for damage will be rejected.
Develops a fault
With any return (including any part/s) you must return the item including all parts included with this item or the return will be deemed incomplete, unless otherwise advised and agreed, and maybe rejected. It will only be returned at the customers expense unless completed within 7 days.
Items found to be fully working will be returned at the customer's expense plus testing costs where necessary. If a customer refuses to pay the return costs and/or testing of an item deemed to be fully working or incomplete, it will be stored until a period of 30 days has passed or return payment costs have been made (whichever is sooner) after which time they will be disposed of to cover storage costs.
Missing a part or product
All orders are considered correct and complete after they have been delivered to the customer and accepted for 48 hours so please make sure you fully check your order when it arrives, after this period any claim for missing parts or products will be rejected.
Returning an item
All returns must be authorized in writing, cleary marked with the returns authorisation number and sent using a reputable carrier if not already pre-paid for. Please understand that returns not received cannot be processed and therefore no replacement or refund actioned.
Items sent back without a visible returns authorisation on outer packaging and prior contact via email or telephone, items will remain unopened & untouched until either you contact us or 30 days has passed (whichever is sooner) after which time they will be disposed of. Any guarantees/warrantees are on a return to base basis only, this means that it is your responsibility to ensure the safe return of any product to us.
Due to extensive testing of all returns the results can take up to 14 days with return or replacement.
All items are sold on a firm sale agreement which is not reversible. On some unique occassions Not Wanted items will be accepted, however a 15% restocking fee may be charged.
Items reserved for replacements will only be held for a maximum of 30 days, where after the reserved stock will be released and made avaialblefor general sale.