We try our best to help customers with any questions that they may have. No returns are accepted unless item arrives the customer in damaged condition or there is genuine manufacturer fault. Item must be returned in original condition and packaging. We are not liable if item is opened after warranty period, we are more than happy to issue a replacement or a refund if the item is sold out. We would refund you only when we would receive the returned item. Returns postage will not be refunded and buyer is responsible for all cost incurred. Please feel free to contact us on email@example.com.