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Sound&Vision UK on Play.com

Sound&Vision UK is a leading online UK retailer in entertainment and books. Our Play outlet brings you the very latest entertainment at the best prices!

Returns and Refunds

We do accept goods back on the basis that the goods have been un-opened and unused and are in a re-saleable condition. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact.

If you wish to return an item please contact us in the first instance on help@order-support.co.uk where your return will be booked in and you will be given a returns form to accompany your return..

If the item(s) you wish to return meets our returns criteria then the address to return it is 
ORDER RETURNS, 
PO BOX 791, 
HAYWARDS HEATH, 
RH16 4JD

Please don't send items for return before emailing us though as it will slow down processing!

We offer a no-quibble policy on all sales and will refund the value of the goods upon receipt if requested. 

When returning items to us please ensure that you include a brief explanatory note which must include your name, order Number and the reason for the return.

*Please note that all orders must be 
returned to us within 30 days of purchase.

Shipping Information

Your order:

To ensure the quickest delivery times, please select an address where someone will be present between the hours of 9am and 5pm. We aim to dispatch all orders within 24 working hours.

UK Orders are all shipped by Royal Mail and usually take 1-2 days to arrive
International orders are normally shipped via Airmail to the destination country and then via your local postal service.

Shipping Timelines
Region Shipping Time
European 3-5 days
USA 5-10 days
Rest of the World 7-14 days

Please note that our shipping timescales can not be guaranteed.  We regret that delays may occur, especially during busy periods such as Bank Holidays and severe weather conditions.

Cancellation/Change of address on order

We process all orders on receipt and may be able to cancel or change address but if you find that you've placed an order with an error. Please let us know as soon as possible. We will do our best to make any amends but please ensure that you check that your order details are correct prior to submission.

Our VAT Number is GB 8957 34271. Should you require a VAT invoice please email us. 

Contact Us
Please feel free to get in touch to discuss your order at orders@order-support where we aim to respond to all queries as soon as possible.