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Spencer Mann are committed to your total satisfaction. If you have any suggestions or comments please email sales@spencermann.com. Please quote your order reference number if applicable. For all payment process enquiries please visit Play.com Help Pages

We regularly update our pricing with the support of our suppliers in order that together we can remain competitive across every line. We achieve great pricing through an efficient supply chain moving product accurately and at minimal cost. If you can't find what you are looking for then please ask.

SHIPPING

Orders are shipped promptly and usually received within one week from the receipt of the order.

RETURNS

If you identify a fault with your item within the first seven days we will be happy to replace. The cost incurred for returning an item will be credited back to you upon verification of the fault. Please retain all packaging for the first seven days to enable easy return should you encounter a problem. 

Under distance selling legislation as a consumer you have the right to return goods within 7 days of their receipt, this is known as the 'cooling off' period. It is incumbent upon you to ensure that the goods remain in excellent condition and with all of the original packaging. Please note in this situation the cost will be borne by you for the original delivery and collection.

Prior to returning an item please notify us via email. Our returns address is:

If you identify a fault with your item within the first seven days we will be happy to replace. The cost incurred for returning an item will be credited back to you upon verification of the fault. Please retain all packaging for the first seven days to enable easy return should you encounter a problem. 

Under distance selling legislation as a consumer you have the right to return goods within 7 days of their receipt, this is known as the 'cooling off' period. It is incumbent upon you to ensure that the goods remain in excellent condition and with all of the original packaging. Please note in this situation the cost will be borne by you for the original delivery and collection.

Prior to returning an item please notify us via email. Our returns address is:

Grants Electronics Ltd

Unit 3, 20 Winchcombe Street, Cheltenham, Gloucestershire GL52 2LY