Our aim is to despatch stock items within 48 hours (2 working days) of payment being received, although due to stock locations some items may take a little longer.
Once handed over to Royal Mail for delivery they will deliver your item based on the delivery service you have chosen:
First Class: although usually next day, this is not always the case and Royal Mail can can take up to 3 working days to deliver and in worst cases they advise to wait 15 working days (Mon-Sat). Items do usually arrive well within this time but if it hasn't then we are happy to offer a replacement or refund where a replacement is not available.
Second Class: usually 2 days but again, Royal Mail can take up to 7 working days to deliver and in worst cases they advise to wait 15 working days (Mon-Sat). Items do usually arrive well within this time but if it hasn't then we are happy to offer a replacement or refund where a replacement is not available.
ALL RETURNS MUST HAVE A RETURNS NUMBER FROM CUSTOMER SERVICES
UK returns need to be received by us within 21 days of order quoting Return Number given by customer service. Airmail returns post date needs to be within 35 days of order and must have an Returns Number given by customer service.
Any items returned as faulty will be tested and if no fault is found, the item will be sent back. Any items not required can be returned within the returns period quoting Returns Number but they need to be in new condition and any defects upon arrival will invalidate the return. Only the actual item price will be refunded, no postage costs.
Items returned due to insufficient address or unclaimed can only be reshipped once postage costs have been repaid.Lost items:
We will issue replacement for items not arrived within Royal Mail specified times, however we need to be made aware of non-arrival within the following timescales:
UK - 21 days, please allow 14 days to arrive