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Shipping Policy

We aim to despatch orders within 24 hours. If order was placed during the weekend, we will despatch it the next business day.

To return or exchange products

At Sportec, we want you to be delighted with every purchase you make. In the
event that you're not, and you wish to return a product, you may do so within
14 days of the despatch date, as long as the item is unused, in the original
packaging and in a re-saleable condition. Where promotions are applied to
orders, the proportional discount will be applied to each item in the basket
and that proportion will be refunded in the event of a return. Your statutory
rights are not affected.

Returns Address:


13 Colindale Avenue

London, NW9 5DS

Refund policy

We want you to be delighted with your purchase. If you're not and want to return the
product to us, you may do so following the instructions above and we will
exchange or refund it. 

Under the Distance Selling Regulations, if you buy online or by phone, your consumer
rights entitle you to a full refund if you request one in writing within 7
working days of receipt. At Sportec we realise that this is usually not
enough time to make a decision so we give you 14 working days. We will
reimburse you the cost of returning a product back to us if the item is
deemed faulty, however will not cover any charges back to Sportec if you
change your mind or want to cancel the order.