The following words used in these Terms shall have the following meanings:
We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information on . If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team on .
Product images are for illustrative purposes only and may differ from the actual product.
We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). We reserve the right to alter all product pricing without notice.
All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
The contract is subject to your right of cancellation (see below).
Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). Our acceptance of an order takes place when we despatch the order or send you confirmation by email even if your payment has been processed immediately.
We may refuse in our discretion to accept an order:
(a) where we cannot obtain authorisation for your payment;(b) if there has been a pricing or product description error; or(c) if you do not meet any eligibility criteria set out in our terms and conditions.(d) where goods ordered by you are not available;(e) if we do not deliver to your area;
Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
ALL items are sold subject to manufacturers warranty; all goods are covered by a 12 month return to base warranty at your own cost. The warranty does not cover misuse/accidental or otherwise damage to goods. Where manufacturers are offering extra warranties you must register the product within 28 days to obtain the extra manufacturers guaranteecover.
Payment can be made by any of the options advertised on our website. Payment shall be due before delivery. If payment fails your order will be cancelled. There will be no delivery until clear funds have been received.
Payment online: Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the Website.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information.You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. During security checks we may ask for additional information or documentation to help support the data you supplied.
We offer free delivery on all of our full priced items within mainland UK.
We will deliver goods ordered by you as soon as possible to the address you give us for delivery, but in any event within 3-5 working days of your order. However we reserve the Right not to make deliveries outside the United Kingdom unless ourordering form provides that facility.
We DO NOT deliver to KW,BT, IV postcodes and certain areas in Scotland like Highlands,Isles, Outlying areas & Central Scotland may not be covered.
We deliver ALL side by side & large fridge freezers, cookers, washing machines,dishwashers & brown goods to the ground level doorstep-door-stairs or the gate of the building. If goods are required to be delivered inside your premises (this is for ground floor only), this will be at the drivers discretion and judgement to take the item inside or up and down stairs. PLEASE NOTE: This will be at the customer's own risk and we shall not be liable for any damages that may occur to goods or your property. Same policy also applies to collections.
Upon receipt of your order you will be asked to sign for the goods received in goodcondition. If the package does not appear to be in good condition then please refusethe delivery. If you are unable to check the contents of your delivery at the pointof delivery then please sign for the parcel as "UNCHECKED". Failure to do so mayaffect any warranty claims that you make thereafter.
If the goods we deliver are not what you ordered or are damaged or defective orthe delivery is of an incorrect quantity, we shall have no liability to you unlessyou notify us in writing, at our contact address, of the problem within 5 workingdays of the delivery of the goods in question.
If you do not receive goods ordered by you within 3-5 days of the date on whichyou ordered them, we shall have no liability to you unless you notify us in writingat our contact address of the problem within 5 days from the date on which you orderedthe goods.
If you wish to return an item after the statutory period but within 30 days of purchase you must contactus in writing by post, email or fax to request a returns authorization.Items must be returned to us in unused condition with all manufacturers seals intact.Please note that the cost of returning an item will be your responsibility, if weagree to collect the item a charge will be applied and this will be greater thanour subsidised shipping charges. We reserve the right to charge a 20% restockingfee, if we do so you will be advised of the reason for the charge. You must returnthe item within 7 working days of us issuing a returns authorisation.
If you wish to return an item within 7 working days of receipt due to a fault orproblem with the item that is not listed on the products description page then wewill either collect the item or provide the appropriate resources for the item tobe returned.
If there is no fault or a missing feature is listed in the description then it isthe customer's responsibility to return the item safely in the original packagingand a 10% charge will be taken from the refund for shipping and handling costs.
If you are eligible for a refund, we will refund you back to the payment methodyou used when you originally paid for your order. Please note: It is your responsibilityto notify us of any changes to your card details i.e. you no longer have that account.Refunds can take up to 30 days to process.
Please note that any Products returned to us which you claim to be defective willbe checked and verified by our technicians. Any returned Products that are not foundto be defective will be returned to you and we shall charge you for the returnedtransport costs via your original payment method or hold the Product until fullpayment has been received by us for the return transport costs.
If you notify a problem to us under this condition, our only obligation will be,at your option:
(a) to make good any shortage or non-delivery;(b) to replace or repair any goods that are damaged or defective; or(c) to refund to you the amount paid by you for the goods in question in whateverway we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequentialloss, damage or expenses (including loss of profits, business or goodwill) howsoeverarising out of any problem you notify to us under this condition and we shall haveno liability to pay any money to you by way of compensation other than to refundto you the amount paid by you for the goods in question as above.
If your product develops a fault after the first 7 days then please contact thecustomer service number for the manufacturer to arrange an engineer visit to remedyany faults
In the unlikely event of your goods being delivered faulty you must contact us within7 days following the delivery of your goods. If the goods are damaged or there areany missing accessories you must contact us within 72 hours of the date of deliveryto arrange a replacement, this applies to goods that were not inspected at the timeof delivery.
No claims shall be accepted for damage or accessories missing on goods that havebeen opened and inspected on delivery and signed for in perfect condition with allaccessories.
Goods mishandled or if any accessories are missing cannot be exchanged or credited.
Products which are booked in for repairs, will on average take 21-28 days, unlessparts are not available and need to be orders therefore may take longer.
Please note returns must be in original packaging including all accessories.
You are responsible for your own shipping costs when returning goods after the first7 days of delivery; we will in turn be responsible for the cost of shipping goodsback to you.
Anyone wishing to cancel a order and return goods after the first 7 days and within28 days of purchase will be dealt with at our discretion.
We reserve the right to charge a 15% handling fee on any goods returned as faultyafter the first 7 days of delivery which are found to be in good working order beforereturning goods back to you.
Goods that cannot be repaired or replaced after the first 28 days of purchase shallbe refunded in line with the amount of usage the customer has obtained from theproduct.
In accordance with the distance selling regulations, orders can be cancelled inwriting within 7 working days of delivery if boxed with all original packaging,unused and in perfect condition. Please note that the goods have to be sent backat your own cost.
The average delivery/collection costs are £10 for small items and £45 for largeritems, this will be deducted from any goods returned within 28 days of deliveryunless products are confirmed faulty before giving a refund.
Delivery/collection costs of white goods start from £75 one way, customers who returngoods within 28 days of delivery will have delivery charges applied unless productsare confirmed faulty.
The average delivery/collection cost on all Plasma and LCDs, 40 inches and abovein size, start from £75, this shall be deducted from goods returned within 28 daysof delivery unless products are confirmed faulty.
Limitation of Liability
TVS and More will not be liable to you for any loss or damage in circumstances where:
(a) There is no breach of a legal duty owed to you by the Supplier or by its employeesor agents;(b) Such loss or damage is not a reasonably foreseeable result of any such breach;(c) Any increase in loss or damage resulting from breach by you of any term of thiscontract.
Notwithstanding the foregoing, nothing in these terms and conditions is intendedto limit any rights you might have as a consumer under applicable local law or otherstatutory rights that may not be excluded nor in any way to exclude or limit ourliability to you for any death or personal injury resulting from our negligence.
Links to third party websites on this Website are provided solely for your convenience.If you use these links, you leave this Website. We have not reviewed all of thesethird party websites and do not control and are not responsible for these websitesor their content or availability. We therefore do not endorse or make any representationsabout them, or any material found there, or any results that may be obtained fromusing them. If you decide to access any of the third party websites linked to thisWebsite, you do so entirely at your own risk.
The Company web site contains copyrighted material, trademarks and other proprietaryinformation, including, but not limited to, text, software, photos, video, graphics,music and sound and the entire content of the web site is copyrighted as a collectivework under UK and International copyright laws. Company owns a copyright in theselection, coordination, arrangement and enhancement of such content, as well asin the content original to it. User may not modify, publish, transmit, participatein the transfer or sale, create derivative works or in any way exploit, any of thecontent, in whole or in part. Except as otherwise expressly permitted under copyrightlaw or these Terms, no copying, redistribution, retransmission, publication or commercialor non-commercial exploitation of downloaded material will be permitted withoutthe express written permission of Company and the copyright owner. Elements of theweb site are protected by trade dress, trademark, unfair competition and other lawsand may not be copied or imitated in whole or in part, by any means, including butnot limited to, the use of framing or mirrors.
You are permitted to print and download extracts from this Website for your ownprivate use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;(b) no graphics on this Website are used separately from accompanying text; and(c) any of our copyright and trade mark notices and this permission notice appearin all copies.
In accordance with UK and International law, any notifications of claimed copyrightinfringement should be sent to us immediately. Such notification can be sent byemail, to or by letter to: TVS and More, Unit 8 , Brookvale Industrial Estate BrookvaleRoad, Birmingham, B6 7AQ
While Company uses reasonable efforts to include accurate and up-to-date information,Company specifically disclaims any and all responsibility or liability for the accuracy,content, completeness, legality, reliability, or operability or availability ofinformation or material displayed in any and all Company web sites, either now operatingor created in the future. Company disclaims any responsibility or liability forthe deletion, failure to store, mis-delivery, or untimely delivery of any informationor material. Company disclaims any responsibility or liability for any harm resultingfrom downloading or accessing any information or material on the Internet throughthe Company web site.
Company does not make any warranties or representations regarding any data, serviceand/or information provided or made available by any User on any of the Companyweb sites or on any external web sites linked to them. In particular, Company doesnot warrant or represent that said data, service and/or information is true or accurate,or that it fulfils or serves any particular purpose.
Without limiting the foregoing, under no circumstances shall Company be held liablefor any delay or failure in performance resulting directly or indirectly from actsof nature, forces, or causes beyond its reasonable control, including, without limitation,Internet failures, computer equipment failures, telecommunication equipment failures,other equipment failures, electrical power failures, strikes, labour disputes, riots,insurrections, civil disturbances, shortages of labour or materials, fires, floods,storms, explosions, acts of God, war, governmental actions, orders of domestic orforeign courts or tribunals, non-performance of 3rd-parties, or loss of or fluctuationsin heat, light, or air conditioning.
COMPANY WEB SITES AND ALL MATERIALS, INFORMATION, PRODUCTS AND SERVICES INCLUDEDIN THE COMPANY WEB SITES, ARE PROVIDED "AS IS," WITH NO WARRANTIES EXPRESSED ORIMPLIED. COMPANY EXPRESSLY DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY LAW, ALLEXPRESS, IMPLIED AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIESOF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARYRIGHTS. COMPANY DISCLAIMS ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESSAND PERFORMANCE OF THE COMPANY WEB SITES. COMPANY DISCLAIMS, ANY WARRANTIES FORANY INFORMATION OR ADVICE OBTAINED THROUGH THE COMPANY WEB SITES. COMPANY DISCLAIMSANY WARRANTIES FOR SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED ON THE COMPANYWEB SITES OR RECEIVED THROUGH ANY LINKS PROVIDED BY THE COMPANY WEB SITES AS WELLAS FOR ANY INFORMATION OR ADVICE RECEIVED THROUGH ANY LINKS OR ANY USER CONTRIBUTIONSPROVIDED TO THE COMPANY WEB SITES.
USER UNDERSTANDS AND AGREES THAT THEY DOWNLOAD OR OTHERWISE OBTAIN MATERIAL OR DATATHROUGH THE USE OF THE COMPANY WEB SITES AT THEIR OWN DISCRETION AND RISK AND THATTHEY WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO THEIR COMPUTER SYSTEM OR LOSSOF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVEEXCLUSIONS MAY NOT APPLY IN ALL CASES. USER MAY ALSO HAVE OTHER RIGHTS THAT VARYFROM JURISDICTION TO JURISDICTION.
COMPANY AND ITS WEB SITES ARE NOT RESPONSIBLE OR LIABLE FOR CONTENT POSTED BY USERS,3rd -PARTIES, ACTIONS OF ANY 3rd-PARTY OR FOR ANY DAMAGE TO, OR VIRUS THAT MAY INFECT,A USER??S COMPUTER EQUIPMENT OR OTHER PROPERTY.
Company may modify, suspend, discontinue or restrict the use of any portion of theCompany web site, including the availability of any portion of the content at anytime, without notice or liability.
User acknowledges and agrees that it is virtually impossible to achieve continuous,uninterrupted availability of the Company or any other, web site. While we endeavourto ensure that this Website is normally available 24 hours a day, we will not beliable if for any reason this Website is unavailable at any time or for any period.Access to this Website may be suspended temporarily and without notice in the caseof system failure, maintenance or repair or for reasons beyond our control.
Our liability (and that of our officers, directors, employees, shareholders or agents)of any kind (including our own negligence) with respect to our website or servicefor any one event or series of related events is limited to the total fees whichyou have paid to us in the 12 months before the event(s) complained of.
In no event (including our own negligence) will we be liable for any:
(a) economic losses (including, without limit, loss of revenues, profits, contracts,business or anticipated savings);(b) loss of goodwill or reputation;(c) special, indirect or consequential losses;(d) damage to or loss of data (even if we have been advised of the possibility ofsuch losses).
Nothing in these terms and conditions shall exclude or limit our liability for (i)death or personal injury caused by negligence (as such term is defined by the UnfairContract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamentalmatter; or (iv) any liability which cannot be excluded or limited under applicablelaw.
User agrees to indemnify, defend and hold harmless Company its web site(s) and eachof its respective advertisers, partners, suppliers, licensors, officers, directors,shareholders, employees, representatives, contractors, agents and sub-licensees,from any and all claims (including but not limited to claims for defamation, tradedisparagement, privacy and intellectual property infringement) and damages (includingattorneys' fees and court costs) arising from or relating to any allegation regarding:
These terms and conditions shall be governed by and construed in accordance withEnglish law. Disputes arising in connection with these terms and conditions shallbe subject to the exclusive jurisdiction of the English courts where the claim isbrought by you, save where you have legal rights to bring any claim in respect ofsuch a dispute in any other jurisdiction. We nevertheless retain the right to bringproceedings against you for any threatened or actual breach of these terms and conditionsin your country of residence, registration or business or any other relevant country.
We do not warrant that materials, services or information for sale on the Websiteare appropriate or available for use outside the United Kingdom. It is prohibitedto access the Website from territories where its contents are illegal or unlawful.If you access this Website from locations outside the United Kingdom, you do soat your own risk and you are responsible for compliance with local laws.
If any provision of these Terms is, for any reason, invalid and/or unenforceable,as determined in an appropriate Court of proper jurisdiction, the remaining provisionsshall continue to be valid and enforceable to the fullest extent permitted by law.User agrees to replace an invalid and/or unenforceable provision with a valid and/orenforceable provision that most closely approximates the intent and economic effectof the invalid and/or unenforceable provision and shall be interpreted most favourably,when possible, to the benefit of Company.
Section Titles :The section titles used in these Terms are purely for convenience and carry withthem no legal or contractual effect.
Incident Reporting :Any complaints regarding violations of these Terms by a User should be directedto Customer Service at . Where possible, include details that would assist Companyin investigating and resolving the complaint (i.e. expanded headers and a copy ofthe offending transmission).
ComplaintsProcedure : We are very proud of our high standards of customerservice however, in the event that we fail in meeting these standards, please donot hesitate to contact us at Unit 8 , Brookvale Industrial Estate Brookvale Road,Birmingham, B6 7AQ
You may not assign, sub-license or otherwise transfer any of your rights under theseterms and conditions
If any provision of these terms and conditions is found by any court of competentjurisdiction to be invalid, the invalidity of that provision will not affect thevalidity of the remaining provisions which shall continue to have full force andeffect.
No person other than the parties to these terms and conditions are intended to benefitfrom them pursuant to the Contracts (Rights of Third Parties) Act 1999.
These Terms represent the entire understanding between User and Company and supersedesany prior statements or representations. USER AGREES TO THE TERMS OF THIS ONLINEAGREEMENT, by using the web site, it??s services, sign up, posting, downloading anduploading content, and understands that User is entering into a binding and legalagreement with Company.
User agrees to file any claim regarding any aspect of this web site or these Termswithin six (6) months of the time in which the events giving rise to such allegedclaim began, or User agrees to waive such claim. User also agrees that no claimsubject to these Terms may be brought as a class action or in any other jurisdictionthan English courts.