(Last updated: 4th July 2013)
TechValley is a PC software distribution company being a wholly owned subsidiary of Computer Associates Southern Ltd, one of the UK's leading suppliers of AVG PC software, for Home, Home Business, Small Businesses & Enterprise Users (SMB).
TechValley & CAS Ltd is an Authorised AVG Gold Reseller and we sell the full range of AVG Software.
It should be noted by any client condidering the purchase of an AVG product - AVG software products are only published with license periods of 1, 2 or 3 year durations.
If you see AVG software products advertised with license periods in excess of 3 years, that product is an illegal fake or 'cracked' product.
SOFTWARE INSTALLATION INFORMATIONYoursoftware should only be installed by a competent individual to ensure correct installation. If you are reasonably confident and able to install software yourself, be aware that every computer system is different, and that on occasions conflicts between different software and hardware do occur.Please ensure that your hardware meets all the minimum requirements for the software you are purchasing.Postinstallation Software Technical Support cannot be undertaken by TechValley and is offered by the relevant Software Manufacturer. Initial Support can sometimes be offered - please contact us.
PRICE, POSTAGE, DELIVERY & VAT
All prices are as shown and include free postage.We deliver / ship worldwide. All deliveries must be signed for (except items sent by post which are small enough to be put through your letterbox).Allparcels are delivered by Royal Mail, CityLink, UPS, DHL or equivalent reputable service provider. The service type used will depend upon the value / size of the product/s purchased and is at our discretion. All items delivered will require a signature and it is your responsibility to check the condition of the goods for discrepancies or damage. Damages must be noted on the delivery consignment note at the time of delivery.We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in the delivery of goods.
Purchases are dispatched within 12 hours of cleared fuds being received on all business days (but excluding public holidays). Goods are also dispatched on Saturday mornings.
All items sent outside of the UK may be subject to Custom Declaration and are dispatched by Air Mail `International Signed For' or `Small Packets' methods. Deliveries should arrive within 5 - 21 days.
All Prices shown on this site include VAT. TechValley is a portal specific initiative of Computer Associates Southern Ltd., with a VAT No. GB 936 0838 08.
A company registered in England & Wales with a Company Number of 6680760
CONTACT & SUPPORT INFORMATION
Administrative and contact address:Computer Associates Southern Ltd, Peartree Cottage, Green Lane, Hambledon, Hampshire PO7 4SS UK
Tel. UK: 08712 884 652Tel. International: +44 (0) 8712 884 652Skype: techvalleyFax UK: 07003 450 982Fax International: +44 (0) 7003 450 982eMail:firstname.lastname@example.org@techvalley.co.uk
YOUR RIGHT OF CANCELLATION & RETURNSWe want you to be completely happy with your purchase, so if you do have problems or concerns please contact us immediately. Our team are here to help and assist you to reach a satisfactory conclusion.
Acceptance of your order and the creation of a legally binding contract between us will only occur when we receive confirmation of cleared funds being received. Alternatively, we may decline all or part of your order for any reason, in which case we will contact you.You have the right to cancel the contract at any time up to the end of 21working days after you receive the goods. You do not have the right to cancel the contract if the order is for computer software which has beenunsealed.To exercise your right of cancellation, you must give written notice to TechValley via email, giving details of the goods ordered and (where appropriate) their delivery date, together with a reason for cancellation. It is your responsibility to ensure we receive this notification.If you exercise your right to cancel under the 21-day policy the ownership of the goods will revert to TechValley. Exceptions to the Right include OEM (Original Equipment Manufacture) software, digitally delivered (downloaded) software and software which has been unsealed which is neither returnable nor refundable. This is due to the product activation code, license or license key code being exposed / visible or the seals broken. These items will remain the property of the consumer and will not be credited.The 21-day return policyimposes a responsibility on the consumer to take reasonable care of any goods that have been supplied. The obligation applies before, as well as after, the consumer has given the notice of cancellation. The 21-day provision is designed to ensure such goods can be sold as new again. All transactions processed comply with the Distance Selling Regulations 2000 & Electronic Commerce Regulations (EC Directive 2002), as amended.
Products returned by you within the 21 working day period referred to above will be refunded in full. You will be responsible for paying the cost of returning the Product to us, unless the goods are faulty.
Goods must be returned to the contact address detailed above together with the original accompanying paperwork in order to identify the sender.If you cancel this Agreement and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event; within 30 days of the day we received your notice of cancellation.All products supplied are covered by the terms and conditions of the original manufacturer. We warrant to you that any Product you purchase through the Site will be of satisfactory quality and `fit for use'.
SPECIAL OFFERS & CLEARANCE ITEMSAll special offers are subject to availability, and may be in promotional packaging (packaging may refer to boxes, manuals, etc.) All site images are for identification purposes only.
IMAGESProduct images used on this Web Site are for illustrative purposes only and may differ from the actual product.NAMESProduct and manufacturer names are used only for the purpose of identification.LIMITATIONS OF LIABILITYNothing in this Agreement shall limit or exclude your or our liability for: (i) death or personal injury caused by negligence; (ii) under section 12 of the Sale of Goods Act 1979, section 2 of the Supply of Goods and ServicesAct 1982, or section 2(3) of the Consumer Protection Act 1987; (iii) for fraud or fraudulent misrepresentation; or (iv) for any matter for which it would be illegal for to limit or exclude, or attempt to limit or exclude, liability.Subject to this: (i) our liability in connection with any Product purchased through this site is strictly limited to the higher of the purchase price of the relevant Product and the replacement cost of the relevant Product; (ii) we accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable; and (iii) we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Agreement caused by events outside our reasonable control.