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(Last updated: 4th July 2013)

TechValley is a PC software distribution company being a wholly owned subsidiary of Computer Associates Southern Ltd, one of the UK's leading suppliers of AVG PC software, for Home, Home Business, Small Businesses & Enterprise Users (SMB).


Since 2004 the company has been supplying home users and small to large businesses as well as government, charitable and educational institutions.

TechValley is privately owned and we pride ourselves on our unrivalled personal service to our UK and international customer base. We have a dedicated team providing a personal approach to all our customers' needs.


What Do TechValley Sell?
 

TechValley & CAS Ltd is an Authorised AVG Gold Reseller and we sell the full range of AVG Software.

It should be noted by any client condidering the purchase of an AVG product - AVG software products are only published with license periods of 1, 2 or 3 year durations.

If you see AVG software products advertised with license periods in excess of 3 years, that product is an illegal fake or 'cracked' product.


Why Buy From
TechValley?
 
We source our product from known suppliers and at the very best price, which we pass onto our clients.

At TechValley we treat the confidentiality and security of your personal information very seriously.

Of course, we always require your name and address to process and deliver your orders. We also ask for your email address. This is so thatwe can easily keep you updated with the progress of your orders. Under no circumstances will any information be passed to a third party.

Our website is 100% secure. We have invested in the very latest security and encryption technology to ensure that all information entered by you online and transmitted over the Internet is 100% secure.
 

Our Mission Statement
  • We strive to exceed customer expectations, first time, every time.
  • Deliver choice, convenience and efficiency to all our customers, every time.
  • We strive always demonstrate integrity and credibility in everything we do.
  • We try to learn from our mistakes.
  • We try to excel in everything we do.

SOFTWARE INSTALLATION INFORMATION

Your
software should only be installed by a competent individual to ensure
correct installation. If you are reasonably confident and able to
install software yourself, be aware that every computer system is
different, and that on occasions conflicts between different software and hardware do occur.


Please ensure that your hardware meets all the minimum requirements for the software you are purchasing.

Post
installation Software Technical Support cannot be undertaken by
TechValley and is offered by the relevant Software Manufacturer.
Initial Support can sometimes be offered - please contact us.

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PRICE, POSTAGE, DELIVERY & VAT

All prices are as shown and include free postage.We deliver / ship worldwide. All deliveries must be signed for (except items sent by post which are small enough to be put through your letterbox).

Allparcels are delivered by Royal Mail, CityLink, UPS, DHL or equivalent reputable service provider. The service type used will depend upon the value / size of the product/s purchased and is at our discretion. All items delivered will require a signature and it is your responsibility to check the condition of the goods for discrepancies or damage. Damages must be noted on the delivery consignment note at the time of delivery.

We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in the delivery of goods.

Purchases are dispatched within 12 hours of cleared fuds being received on all business days (but excluding public holidays). Goods are also dispatched on Saturday mornings.

All items sent outside of the UK may be subject to Custom Declaration and are dispatched by Air Mail
`International Signed For' or `Small Packets' methods. Deliveries should arrive within 5 - 21 days.

  • Import duties, taxes and charges are not included in the item price or shipping charges. These charges
    are the buyer's responsibility.

  • These charges are normally collected by the delivering freight (shipping) company or when you pick the item up.
  • We do not mark merchandise values below value or mark items as "gifts" on any 'Custom Declaration' -
    International government regulations prohibit such behaviour.

All Prices shown on this site include VAT. TechValley is a portal specific
initiative of Computer Associates Southern Ltd., with a VAT No. GB 936 0838 08.

A company registered in England & Wales with a Company Number of 6680760

CONTACT & SUPPORT INFORMATION

Administrative and contact address:
Computer Associates Southern Ltd, Peartree Cottage, Green Lane, Hambledon, Hampshire PO7 4SS UK

Tel. UK: 08712 884 652
Tel. International: +44 (0) 8712 884 652

Skype: techvalley

Fax UK: 07003 450 982
Fax International: +44 (0) 7003 450 982

eMail:
playtrade@techvalley.co.uk
support@techvalley.co.uk


YOUR RIGHT OF CANCELLATION & RETURNS

We want you to be completely happy with your purchase, so if you do have problems or concerns please contact us immediately. Our team are here to help and assist you to reach a satisfactory conclusion.

Acceptance of your order and the creation of a legally binding contract between us will only occur when we receive confirmation of cleared funds being received. Alternatively, we may decline all or part of your order for
any reason, in which case we will contact you.


You have the right to cancel the contract at any time up to the end of 21working days after you receive the goods. You do not have the right to cancel the contract if the order is for computer software which has been
unsealed.


To exercise your right of cancellation, you must give written notice to TechValley via email, giving details of the goods ordered and (where appropriate) their delivery date, together with a reason for cancellation. It is your
responsibility to ensure we receive this notification.


If you exercise your right to cancel under the 21-day policy the ownership of the goods will revert to TechValley. Exceptions to the Right include OEM (Original Equipment Manufacture) software, digitally delivered (downloaded) software and software which has been unsealed which is neither returnable nor refundable. This is due to the
product activation code, license or license key code being exposed / visible or the seals broken. These items will remain the property of the consumer and will not be credited.


The 21-day return policyimposes a responsibility on the consumer to take reasonable care of any goods that have been supplied. The obligation applies before, as well as after, the consumer has given the notice of cancellation. The 21-day provision is designed to ensure such goods can be sold as new again. All transactions processed comply with the Distance Selling Regulations 2000 & Electronic Commerce Regulations (EC Directive 2002), as amended.


Products returned by you within the 21 working day period referred to above will be refunded in full. You will
be responsible for paying the cost of returning the Product to us, unless the goods are faulty.

Goods must be returned to the contact address detailed above together with the original accompanying paperwork in order to identify the sender.

If you cancel this Agreement and are entitled to a refund, we will usually refund any money received from
you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event; within 30 days of the day we received your notice of
cancellation.


All products supplied are covered by the terms and conditions of the original manufacturer. We warrant to you that any Product you purchase through the Site will be of satisfactory quality and `fit for use'.

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SPECIAL OFFERS & CLEARANCE ITEMS

All special offers are subject to availability, and may be in promotional packaging (packaging may refer to boxes, manuals, etc.) All site images are for identification purposes only.

IMAGES

Product images used on this Web Site are for illustrative purposes only and may differ from the actual product.

NAMES

Product and manufacturer names are used only for the purpose of identification.

LIMITATIONS OF LIABILITY

Nothing in this Agreement shall limit or exclude your or our liability for: (i) death or personal injury caused by negligence; (ii) under section 12 of the Sale of Goods Act 1979, section 2 of the Supply of Goods and Services
Act 1982, or section 2(3) of the Consumer Protection Act 1987; (iii) for fraud or fraudulent misrepresentation; or (iv) for any matter for which it would be illegal for to limit or exclude, or attempt to limit or exclude, liability.


Subject to this: (i) our liability in connection with any Product purchased through this site is strictly limited to the higher of the purchase price of the relevant Product and the replacement cost of the relevant Product; (ii) we accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable; and (iii) we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Agreement caused by events outside our reasonable control.