How long does it take?
Items ordered with Standard Delivery on any business day (Monday - Friday) excluding Bank Holidays should be delivered within 3 business days (excluding Saturday), anytime up to 5.30pm. Our standard delivery does not provide for next day delivery, however every effort is made by ourselves & the couriers to achieve this.
Items ordered with Next Day Delivery must be placed before 3pm Monday to Friday (excl Bank holidays) to ensure delivery for the next working day. Orders placed after 3pm may still be delivered the next working day but this cannot be guaranteed and will be delivered the following working day.
Telephones Online, like many online companies, experience busy trading periods, typically the weekends. It is at these times that you may experience a delay of a day or two before receiving your order. We can assure you though that every possible effort is made to process and ship your order on time.
Telephones Online relies upon the services of third party couriers, and whilst we endeavour to keep to our word with delivery dates, there are unfortunately a few occasions when the couriers fail to perform the service that they are required to. This happens rarely, but because it does occur, albeit occasionally, we cannot be held responsible for the late delivery of an item. For the avoidance of doubt Telephones Online will not refund the standard delivery charge if the courier has failed to deliver the item(s) on the anticipated delivery date.
Who do we use?
We use Royal Mail and Parcel force for the majority of all orders, however from time to time we may use City-link when we are unable to use the other couriers. The Method of delivery and the courier used will be emailed to you on dispatch along with a tracking number if available.
You can choose any convenient delivery address, but you must arrange for someone to be present to receive and sign for the package on the expected delivery date.
Where a parcel cannot be delivered (e.g. no-one at home) you will be notified by the relevant courier with a telephone number to call to arrange a suitable time for redelivery or collection from the couriers depot. If your parcel is not collected or redelivered within 16 days (Parcel Force) or 3 weeks (Royal Mail, one week for Recorded Signed For? items) then it will be returned to Telephones Online.
Your credit / debit card will be credited your original total cost less ?14.99 which is the full cost of delivery to you, plus return delivery charges back to Telephones Online. However we can accept third delivery and redirection charges to ensure delivery of your parcel. Please contact our Customers Services Department on 0800 652 4949 for further details.
How to Track your parcel
Once you have placed an order, you will receive an email confirmation that the order is being processed. Once the goods have been dispatched you will recevie an email with the selected courier details and a tracking number if available which will allow you to track the status of your delivery.
Occasionally parcels are delayed due to poor addressing/sign posting . We may need to give the Courier your telephone number in case they need to contact you regarding the delivery.
What to do if there is a problem with the delivery
If the parcel does not arrive when you expect it then please don't hesitate to give us a call on 0800 652 4949. We will contact the Courier and call you back to let you know what's happening.
If the goods are damaged upon receipt please call us on 0800 652 4949 or e-mail: firstname.lastname@example.org within 7 days of delivery.