FeedbackAs you may appreciate your feedback is very important to us and we are incredibly proud of the high level of positive feedback that we receive from our many satisfied customers. We work hard to provide both great products and the best possible service to our customers so your feedback is very important to us. Mistakes do happen very occasionally - we are only human after all! If we have made a mistake or you are not happy with our products or service then please email us and give us the opportunity to resolve your issue before you leave us neutral or negative feedback.Please rest assured we will do everything possible to make sure that you are happy to deal with us. Of course you may wish to provide personal feedback in confidence or require a personal reply that is not viewable by others. In these circumstances please feel free to contact us and we will get back to you very quickly. This does not inhibit your right to still score our products or service officially on PlayShippingWe realise that when you place an order you want it now, not in a weeks time! We aim to post items the same day we receive cleared payment Monday to Friday, otherwise we post items the next working day. We post orders mainly in plain plastic mailing bags. When your order is dispatched we will send you an email to let you know. We send most items by Royal Mail 2nd Class or Royal Mail Tracked. Royal Mail collect from us each week day afternoon and most UK customers receive their orderswithin 2 - 3 working days. Please check our feedback to see what customers say about the speed of our delivery.ReturnsWe'resure you'll love the products we sell, but if there's a problem that means you need to send the item back, then we're here to make the process as hassle-free as possible.If the item I have received is not what I ordered or is damaged If you receive an incorrect order or the item you receive is damaged please report this to us with 24 hours of receiving the item - get in touch and we will endeavour to help.Beforeyou return the item is there anything we can do to help? In some circumstances we can offer a better solution that avoids a returned item. Perhaps you need some assistance in using the item or maybe it's not quite what you expected - get in touch and let's see how we can resolve it. Your rights under the 'Distance Selling Act' you have up to 14 working days after you have received your delivery to cancel your order. Delivery charges will be refunded but if only part of your order is cancelled then the original delivery charges will not be refunded.Things you should remember when returning any item please ensure that all tags and or packaging are still intact and that the items not used. If you return an item without its original tags or packaging then we reserve the right to withhold part of your refund. Items that were sold without tags / packaging are in exception to this, but must still remain unused.Need further help? If you need any further assistance regarding returns and refunds please feel free to contact usContact UsAll questions are answered as soon as possible, including weekends.E-mail us at firstname.lastname@example.orgTelephone us on 07894 749847 (+44 7894 749847) if calling from abroad)Feel free to contact us with any questions you may have and enjoy browsing our store!