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Delivery


How Long Will It Take?
Orders are normally delivered within 3 to 5 working days.

Please Note: Some Little Tikes, Worlds Apart, Plum Products and TP Activity Toys are delivered directly to you by the supplier. Delivery on these items is only available to UK mainland (excluding BFPO) addresses. From receipt of your order, Little Tikes will take approximately 10 to 14 working days, Worlds Apart will take approximately 7 to 10 working days, Plum Products will take approximately 3 to 5 working days, and TP Activity Toys will take approximately 5 to 7 working days. 



Returns


Unwanted or Unsuitable Items
If you are unhappy with a product you have purchased from us, you may return the product within 21 days of delivery for a refund. All products must be returned in their original packaging and in a re- saleable condition (with any seals or wrapping unbroken). You are responsible for the cost of returning unwanted items to us.

Damaged Items
Please do not accept or sign for an order which is visibly damaged. If you receive an item which has been damaged in transit, please contact us as soon as possible. We will do our best to provide a replacement as soon as possible. This does not affect your statutory rights.

Faulty Items
In the unlikely event that you receive an item which proves to be faulty we are happy to help. However, we do ask that you notify us of any problem within a reasonable period of time.

Items Received In Error
If you receive an item that you did not order, please notify us as soon as possible.

How to Return a Product
Please send an email to: newquery_plus_theentertainer.email.play@theentertainer.metafaq.com or call our Customer Service Department on 0844 800 5100 for Returns Authorisation stating your Play order number.