• Hello,Welcome to Play.com.  . (Not youSign in?) | Register
  • 0 SuperPoints
  • Your Account
  • Help

Returns Policy

If you change your mind about your purchase we are happy to accept it back unopened within 7 days of receipt for a full refund. Your item must be un-opened, unused and in re-saleable condition. Any wrapping or seal originally in place must be intact. Please email us at: thegamepad@hotmail.co.uk

stating your order number and we will email you back a return authorisation with return address details.

You will be required to return the item at your own expense and we recommend using an insured service such as Royal Mail Recorded Delivery. Unfortunately we cannot be responsible for any loss in transit to us and will not be able to process a refund on goods not received back.

Faulty Items

If you receive an item that is faulty please email us at:


with your order number and a description of the fault. We will email you back a return authorisation and return details.

Please note we can only accept a faulty return if your item is returned complete, including all the original manufacturers packaging if
possible, so please do not throw this away upon purchase.
We are also only able to accept returns of products with an inherent fault
and not items that are no longer operating due to neglect or othermeans of damage - ex. disc scratching caused by hardware.

We do test every single return and if a returned product is found not to be faulty by our returns team unfortunately we will have to
return the item to you. To prevent this please explore every possible avenue to try and get your product operating as it should be before returning and contact the manufacturer for assistance to verify there is a fault.

Please allow up to 7 working days for  your return to be processed. You will be automatically notified via  e-mail when your return has been processed.