We believe that you will be thrilled with the products
you purchase but understand that there may be an occasion where you feel
it necessary to return an item. As part of our
commitment to customer service, we aim to keep these
instances to a minimum and the process as simple as possible. These
terms do no affect your statutory rights.
If you return an unopened, unused product within 30 days
of the date of purchase, we will refund you any money which you have
paid us for that product. All you pay for is the return
postage (using Royal Mail Recorded Delivery) of the
goods. Please contact us by telephone (on 0121 523 5535) or email us
to inform us that you wish to return the goods and we will allocate you
with a returns code. To enable us to
deal with your return as efficiently as possible, you
will need to detail the returns code on any correspondence relating to
the return procedure, including the package of returned
If you receive an item from us which is faulty/broken or
which you did not order, please contact us by telephone (on 0121 523
5535) or email usto inform us within 7 days of purchase and we will arrange a refund or a
replacement. In the event of you
returning goods to us we will also pay you the cost of
the return postage. Please contact us prior to returning the items and
we will allocate you a returns code and we will advise
you how to send or whether to send the items back to us.
To enable us to deal with your return as efficiently as possible, you
will need to detail the returns code on any
correspondence relating to the return procedure,
including the package of returned goods. We ask that you send the items
back to us via Royal Mail First Class (recorded) and include a
proof of postage from the Post Office to so we can
refund you for your return postage costs.
For help or advise with products after 14 days or purchase, please email us for more information.
Returns Address:You will be held responsible for the returned item(s)until they reach us. For your reference, we suggest that you use asecure delivery method that requires a signature on delivery.
The Nail & Beauty Link Ltd
103 Soho Hill