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About Us

We have been trading since 2011, via multiple on Marketplaces. Since that time have become one of the most reliable mobile phone and tablet accessories traders online. We specialize in the distribution of Mobile phone and multimedia tablet accessories, and ship products such as case covers, stylus pens, micro-USB chargers, screen protectors, polishing cloths and more! You can buy from us withconfidence - our reliability and dedication to customer service has been paramount to our success, and we will continue to offer these services to all of our customers.

Shipping

We are proud to offer same day dispatch for all orders placed before 2pm, Monday to Friday. If you order after that time, we guarantee that your order will be shipped the very next working day! Most orders generally take around 3 - 5 working days toarrive. Play.com will always ensure that a confirmation e-mail will be sent to your listed e-mail address. If you have not received such an e-mail, and you're certain you ordered your product correctly, you can e-mail our customer support  to arrange your order.

Returns

As we are extremely committed to customer satisfaction, we have a very reasonable returns policy; we offer full refund (including postage costs to return the item), or replacements, no questions asked. If you do wish to return your order, you can do so by sending it to the following address:

The Phone Vault

2nd Floor

7 West Centre

Bath Street

St Helier

Jersey

JE2 4ST

As soon as your order is received, we will get a full refund or replacement processed for you.

Feedback

Feedback indicates customer satisfaction with the service we provide. It's not the be-all, end-all statistic: no matter how hard we try, we can't satisfy every customer! But it remains a good barometer of what you can expect from a seller; one with 90% approval is a lot more likely to provide a good customer experience than one with 25%! If for any reason you are unhappy with your order, please contact us first so that we can do our very best to resolve the situation. Customer satisfaction is our main priority, this includes before and after sales.

FAQ

Q: Where do you manufacture your products?

A:The manufacturing of all of our accessories is outsourced to China. We order them in bulk quantities, to ensure the cheapest possible price - this means we can pass the savings onto you, the consumer!

Q: What do I do if something is missing from my order?

A:Our excellent picking staff rarely make mistakes in the collection of orders. However, if your order is incomplete, please e-mail our customer support address directly and we can get the missing components shipped to you as soon as possible, and at no additional cost!

Q: Can I collect my order from you directly?

A:Unfortunately, as an Internet-based retailer, we do not offer the facilities to collect products directly. Although our warehouse is located on-site at our corporate address, members of the general public are not allowed on-site due to health and safety concerns.

Q: Do you accept orders outside of the UK?

A:We aim to deliver products to anywhere in the EU. It may take longer for orders to arrive depending on location, so if you're unsure about specific delivery times, please don't hesitate to contact our customer service department to make sure!