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WHAT ARE YOUR DELIVERY OPTIONS?

Most of our products are available with Free Next Day Delivery as standard unless stated otherwise. Orders received by 3.00pm will be delivered the following working day. Please note that orders received by 3.00pm on Friday will be  delivered the following Monday.

Special Delivery Items

Where a product is not able to be delivered on a next day service it will be delivered using the fastest service possible.  An indication of the expected delivery time will be shown in the products' comment box. Please note that this is an  indication of the delivery time and is not a guarantee as the delivery time will depend on your postcode and the delivery schedule of the delivery company in your area.

Additional Delivery Information

Most of our products are delivered using a one man delivery service. This means the delivery driver will deliver to your front door and is not insured to enter your house. If you live in a block of flats or apartments then the driver will only deliver to the ground floor lobby or communal area. If you require assistance to take your product upstairs then you will need to make suitable arrangements yourself. You may request that the driver helps you take your order into your home but this is at the discretion of the individual driver. If the driver does agree to help then please note that any damage to your property is under your household insurance as we are unable to accept liability for any damage to possessions or property during delivery.

Two man deliveries for some special order items may deliver to a room of choice and remove all packaging for you. This is a premium service that is designed for some fully assembled and heavy items and gives you the satisfaction of not having to unpack the unit and allows you to check for damage. It is your responsibility to fully check the product for any damage or marks as you will be asked to sign that it has been delivered in perfect condition. Please note that once you have signed for the goods you will not be able to claim for damages afterwards so please take your time. The delivery team are instructed to wait to give you the time needed to ensure you are happy with the product.

WHERE DO YOU DELIVER TO?

All of our products can be delivered to any UK Mainland addresses. Certain postcodes may take 2 days for delivery

Northern Ireland

Northern Ireland delivery should take 2 - 3 days.

Republic of Ireland

Republic of Ireland delivery should take 2 - 3 days.

Channel Islands, Isle of Man and Scottish Islands

Delivery should take 2 - 3 days for these areas.

RETURNS POLICY

If you change your mind or are unhappy with your product then don't worry we offer an extended returns policy where you can return the item within 28 days for a full refund. Whatever the reason we will take your order back within 28 days for a full refund. You will be responsible for the return of the goods to us and any return shipping costs. We can collect the goods from you and we will only charge you the cost the courier will charge us for the collection. Details of any charges will be advised during the return procedure.

Once your order has been dispatched it cannot be cancelled. If you refuse an order, it will then be treated as a customer return where the return shipping costs will be deducted from your refund.

Under UK Law the distance selling regulations 2000 states that a customer can return the goods for any reason within 7 days of the date after the delivery date provided it is returned with the original packaging and all items returned in the condition they were received. The Plasma Centre Returns Policy extends this to 28 days to give you extra peace of mind.

If you have opened the box to examine the goods you must have done so without damaging or marking the product or packaging. The goods must not have been used or assembled. You have a duty of care whilst the goods are in your possession and as such we advise you to return the goods with their original packaging to ensure they are not damaged during transit to us. Goods received back incomplete or in a damaged or used condition will either be returned to you and the cost of delivery charged to your account or we reserve the right to levy a surcharge on such returned goods at a minimum 15% of the invoice price.

How do I Return my order?

Should you wish to return your goods then please contact us on 08444 77 9898 and we will process your return for you. We will then issue you with an RMA number that will need to be added to your retuned goods to enable us to process your refund. Please do not write on the box as the items do need to be returned in a saleable condition. A small label will suffice. Please note that to enable you to return your goods we ask that they are returned as new with all the original packaging with all instructions and screw bags unopened. Unfortunately we are unable to accept returns where they have been assembled or modified in any way. Additional charges may apply if the product is returned in a  non-saleable condition.

What happens if your Order is damaged or parts are missing?

We only stock products from major manufacturers who perform all kinds of drop tests to check the packaging is good enough to protect their products so damage in transit is very low.

However if you are unfortunate enough to receive a damaged product then don't worry we will replace the damaged part or the whole unit depending on the severity of the damage.

Once you sign for the delivery it is signed as delivered in good condition unless you say it is damaged. Please write on the delivery note or drivers hand held device that the item is damaged even if it appears to be only cosmetic damage to the box. This is extremely important to allow us to claim for any damages. If the damage appears to be significant then you can refuse the delivery and the item will be returned to us. We will then organise for a replacement to be sent out
at no extra cost to you.

Simply call us on 08444 77 9898 as soon as possible and we will organise for the parts to be sent to you. Our aim is to get the replacement parts to you as quickly as possible at no cost to you. In certain circumstances we ask for photos of any damage to help us to improve the packaging for future customers and to assist with any claims.

Please note that for damaged items we need to be notified within 7 days of the item being delivered. We are unable accept claims for damaged items after 7 days.

If the item is delivered damaged and you no longer want the product then we will arrange to collect the product from you at no cost to you. Once we receive the damaged product we will refund you in full.

If there are parts missing then please call us on 08444 77 9898 and confirm which parts you require. We will ship the replacement parts as quickly as possible at no cost to you.