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How quickly are orders dispatched?

Orders placed before 2pm will be dispatched the same day, Monday - Friday. Orders placed after 2pm will be dispatched the next working day.

Unfortunately we are not able to ship items to Gibraltar.

How much do you charge for postage?


UK Standard delivery (3-5 working days) - Free
UK 1st Class Delivery (1 - 2 working days) - £1.99 per order.
Express delivery (Next Working Day Monday - Friday) - £5.95 per order. Off Mainland UK and Highlands deliveries may take up to 2 working days.



What methods are used for posting?

UK Standard Delivery (3-5 working days). These will either be sent via Royal Mail or Yodel for larger items.
UK 1st Class Delivery (1-2 working days). These will be sent via Yodel.
Express delivery (Next Working Day Monday - Friday). These will be sent via Yodel on a next working day service . For orders placed on Friday after 2pm, Saturday, Sunday and Bank Holidays, these will be dispatched on the next working day for next day delivery.

Off Mainland UK and Highlands deliveries may take up to 2 working days.

If you would like a trackable service, then please select either 1st Class or Express delivery.

 
Where is my item?

A number of our orders are shipped via Royal Mail, and whilst they endeavour to deliver on time, occassionally there can be delays with the delivery of your item. If your item hasn't been delivered after 5 working days, then please check with your local Royal Mail Delivery Office as often parcels are found awaiting collection from the customer, but a delivery card has not been left.

Royal Mail will consider an item delayed for up to 15 working days after the date it was due to be delivered. Once this time has passed, and there has still been no delivery, the item will then be classed as lost. At this point we will then be able to offer a replacement or full refund and submit a claim with Royal Mail, we are not able to do this until the 15 working days have passed. These timelines have been set by Royal Mail and can be viewed on their website.

For all items sent via Yodel we will send you a tracking number so that we are able to trace your item should it be delayed. 


Returns:

We hope you are happy with your purchase, but should wish to return an item, then we are happy to accept returns within 14 days from the date of purchase. Please email us on sales@toytradeltd.co.uk explaining the reason for your return and we will get back to you with details of how to return the product and an RMA number.

Should you receive a product that is faulty, damaged or incorrect, then Toy Trade will be responsible for the return postage of the faulty item and will either offer a refund (including postage) or exchange it for another item according to the preference of the customer.

Should you wish to return an item for any other reason, then the purchaser will be responsible for the payment of the return postage,
once the product has been received back by Toy Trade and then a refund will be issued (excluding postage). Items must be returned in a saleable condition, and will be inspected upon receipt.

When returning an item, please ensure that you obtain proof of postage,as Toy Trade cannot be held responsible for products that do not arrive.

Should you have any questions or would like additional information regarding our returns policy, then please do not hesitate to contact us and we will be more than happy to assist you.