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My aim is to dispatch orders within 48 hours, excluding weekends.

All orders are sent in suitable protective packaging by Royal Mail or, for larger items, courier and should usually arrive within 2 - 5 working days. You must appreciate that this is outside my control once I've dispatched it, since it's then dependent on the post / courier.

In the unlikely event of your order not having arrived within 10 working days, please contact me at otosan.on.playtrade@gmail.com, stating the order number, or via Play.com > Your account > Order history > Actions > Contact seller.