• Hello,Welcome to Play.com.  . (Not youSign in?) | Register
  • 0 SuperPoints
  • Your Account
  • Help

Online sellers since 2002, we are a UK company committed to building our business by offering
great customer service, good value for money, discreet packaging and fast turnaround.

We offer every customer a safe buyer guarantee to ensure that no matter what happens you will
be completely satisfied with our service.

Our friendly customer service team are always available for any questions you may have regarding our service or products and in the event that there should be a problem simply contact us using the seller contact button on our seller profile page so that we can act swiftly to ensure you have an enjoyable shopping experience.

UKayed- Dispatch Policies

Unless noted otherwise in the ordering pipeline Ukayed dispatches all items within two days of receiving order You will receive notification of any delay or cancellation of your order.

UKayed- Returns and Refunds

Your Statutory Rights

Cooling-off Period

1. Purchases from Ukayed we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 14-day returns guarantee, if
for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (eg: e-Books) where the item has been downloaded. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games and software products where the item has been unsealed or consumable products that have been
used.

To cancel your purchase within the seven-working-day cooling-off period, please email our returns department at returns@ukayed.com. We will then send details back to the email which your request came from of how to return your item.

Please note that we cannot accept returns if you deliver them to us by hand.

For your protection, we recommend that you use a recorded-delivery service as proof of posting does not guarantee delivery; this will also offer additional insurance for the transit of your return.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost.

You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (e.g. gift wrapping).

We cannot refund any priority, express or courier component of the postage charge.

Faulty Damaged or Incorrect Goods

This section explains what to do if you've received a damaged, defective or incorrect item from Ukayed. This returns policy does not affect your statutory rights.

If the item was damaged in transit

* If you take delivery of an Ukayed product and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange. Please email us at returns@ukayed.com an email will be returned to the email address that you made contact from with details of how to return your item/s.

If the item is defective

* You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a
fault. If you choose to return the item to us, please email us at
returns@ukayed.com an email will be
returned to the email address that you made contact from with details of how to return your item/s.

If we sent you an item you did not order (an "incorrect" item)

* As soon as you find out we've sent you an incorrect item, email returns@ukayed.com an email will be returned to the email address that you made contact from with details of how to return your item/s.

UKayed - Contact Us

Telephone No:

:01142
45-15-15
Open 9:30am-4:30pm GMT Monday to Friday
At all other times and during busy times you will be directed to an answer
phone, please do leave a name and telephone number and we will get back as
soon as possible. This saves you waiting on the phone for us.

Fax No:

: Contact
customer services for our fax number.

Email Address:

admin@ukayed.co.uk

Address:

Ukayed trade
solutions Ltd
21 Chambers Road
Thornecliffe Park Industrial Estate
Chapeltown
Sheffield
S35 2PH
Co. Reg. No. 06406671
VAT Reg. No.828 187010