By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
We are confident that you will be delighted with your purchase. If, however, you are not completely satisfied, we offer an extended 28 Day Returns Policy. You can return your item(s) to us within 28 working days of delivery for exchange or refund please see How to cancel or arrange a return, exchange or refund below for guidance on how to arrange this. Your statutory rights are not affected.
Defective Goods and Items Damaged in Transit
If your goods are defective or have been damaged in transit, please contact us at email@example.com or telephone: 0207 729 7733 to arrange a return, replacement or refund, using the steps below as guidance.
How to cancel or arrange a return, exchange or refund
To cancel an order or return any products to us, please:
When returning items you are strongly recommended to obtain proof of posting and keep it safe.
We cannot accept responsibility for returned goods lost or damaged in transit. It is your responsibility to take reasonable care of the goods.
Please note that you will be responsible for the costs of returning the items to us. However, if we delivered the item to you in error, or if the item is damaged or defective, we will refund your whole purchase price, including postage costs (see 'How Refunds are Calculated' below for details).
We will notify you by email when your returns have been processed and, as applicable, when your refund has been made or replacement goods despatched.
How Refunds are Calculated
Items returned because they are faulty or incorrect:
If you are returning an item because it is faulty or because of an error on our part, we will refund the price paid for the goods, the delivery charges incurred in sending the item to you and pay your costs of returning it to us.
Items returned within the statutory 7-day cooling off period
Where you are cancelling your purchase within the statutory 7 working day cooling-off period, and there has been no error on our part, we will refund the full purchase price for that item together with the delivery charges incurred in sending the item to you.
Urban Species Ltd.14 Cheshire Street London E2 6EH Telephone: 0207 729 7733 Fax : 0207 729 7752 Mobile : 07980 744 804 Email: firstname.lastname@example.org
Urban Species Limited is registeredin England & WalesCo. No. 4883050VAT No. 929774468