Shipping & Delivery
Free item shipping is guaranteed within 5 working. Discounted shipping applies to UK mainland* deliveries only and excludes additional delivery options. Discounted shipping restrictions may apply to some postcode areas*.*Please note UK mainland excludes Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man. If you are unsure whether delivery restrictions apply to you, please call our customer support team on 01948661616 who will be happy to help. Free shipping may not be applicable for certain marketing/promotional activities.
Every week we process thousands of orders and although we hope there will not be many occasions an item may need to be returned, we understand things sometimes do go wrong. We have designed the below process to make it as easy as possible to return your item to us, please read below.
We completely understand that you may need to cancel your order, if you have mistakenly ordered or you no longer require the product. This can be easily processed, however if the item has already been dispatched, you will be required to return the item or reject the delivery to us, as it is not possible for us to cancel with our courier.
7 Day Policy
If you are unhappy with your purchase for any reason, you can return it to us in its original condition within 7 days of the date you received your goods. Your item must be returned in a saleable condition with original packaging and we will refund the price of the item after the goods have been inspected and confirmed as appropriate for a refund with our team.
Please note that we do not provide postage for unwanted/non-faulty returns and we advise you send the item using a secure signed for delivery service, the item is of your responsibility until we receive and process a refund. If an item is returned in a non-resalable condition you will receive a restocking fee or the item will be rejected back to you.
For reasons of health and hygiene we cannot accept the return of non faulty headsets (Bluetooth or corded) or Microphones. If you are unsure whether your item can be returned please contact us on 01948 661616 or email email@example.com.
Incorrect item received
If you receive an incorrect item you need to inform us as soon as possible, so we can rectify the issue. Once we are aware of this, we will work towards a solution, which may require you returning the item to us and we will refund any postage paid. If you receive an incorrect item please contact us on 01948 661616 or email firstname.lastname@example.org.
We advise you UR-Mobile can track your order and if you have received an item of more value, you will be invoiced the remaining amount in accordance with the distance selling regulations.
If you receive an item that is faulty or it develops a fault within the first 30 days please email us at email@example.com. Your item will be replaced if in stock or refunded if the stock is no longer available.
Outside the 30 days faulty items need to be directed to the manufacturer to exercise your warranty. Most manufacturers will deal with customers who have goods under warranty, and as the experts on these items contacting them can be an efficient way to solve your issue. If you have any queries in regards to faulty goods please contact us on 01948 661616.
Below is a list of the contact numbers and email address?? for the support of our most popular manufacturers.
We will not be held responsible for any damage caused to your existing equipment through the use of goods supplied by as. Use of goods purchased from us is at your own risk.
We will not be held responsible for your inability to operate the goods purchased. Many of the products we sell require a moderate degree of technical ability and you should confirm your suitability to operate any goods prior to purchasing.