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Shipping & Delivery

Free item shipping is guaranteed within 5 working. Discounted shipping applies to UK mainland* deliveries only and excludes additional delivery options. Discounted shipping restrictions may apply to some postcode areas*.*Please note UK mainland excludes Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man. If you are unsure whether delivery restrictions apply to you, please call our customer support team on 01948661616 who will be happy to help. Free shipping may not be applicable for certain marketing/promotional activities.

Returns Policy

Every week we process thousands of orders and although we hope there will not be many occasions an item may need to be returned, we understand things sometimes do go wrong. We have designed the below process to make it as easy as possible to return your item to us, please read below.

Cancellation

We completely understand that you may need to cancel your order, if you have mistakenly ordered or you no longer require the product. This can be easily processed, however if the item has already been dispatched, you will be required to return the item or reject the delivery to us, as it is not possible for us to cancel with our courier.

7 Day Policy

If you are unhappy with your purchase for any reason, you can return it to us in its original condition within 7 days of the date you received your goods. Your item must be returned in a saleable condition with original packaging and we will refund the price of the item after the goods have been inspected and confirmed as appropriate for a refund with our team.

Please note that we do not provide postage for unwanted/non-faulty returns and we advise you send the item using a secure signed for delivery service, the item is of your responsibility until we receive and process a refund. If an item is returned in a non-resalable condition you will receive a restocking fee or the item will be rejected back to you.

For reasons of health and hygiene we cannot accept the return of non faulty headsets (Bluetooth or corded) or Microphones. If you are unsure whether your item can be returned please contact us on 01948 661616 or email info@ur-mobile.com.

Incorrect item received

If you receive an incorrect item you need to inform us as soon as possible, so we can rectify the issue. Once we are aware of this, we will work towards a solution, which may require you returning the item to us and we will refund any postage paid. If you receive an incorrect item please contact us on 01948 661616 or email info@ur-mobile.com.

We advise you UR-Mobile can track your order and if you have received an item of more value, you will be invoiced the remaining amount in accordance with the distance selling regulations.

Faulty Items

If you receive an item that is faulty or it develops a fault within the first 30 days please email us at info@ur-mobile.com. Your item will be replaced if in stock or refunded if the stock is no longer available.

Outside the 30 days faulty items need to be directed to the manufacturer to exercise your warranty. Most manufacturers will deal with customers who have goods under warranty, and as the experts on these items contacting them can be an efficient way to solve your issue. If you have any queries in regards to faulty goods please contact us on 01948 661616.

Below is a list of the contact numbers and email address?? for the support of our most popular manufacturers.

ManufacturerSupport LineWebsite
Acer0871 7601000http://www.acer.co.uk/ac/en/GB/content/support
Antec00311 0208 8927http://www.antec.com/?page=support
Apple0844 809 0611http://www.apple.com/uk/support/
Asus0870 1208340http://www.asustek.com/
Belkin0845 607 7787http://www.belkin.com/uk/support
BenQ0207 216 0039http://www.benq.co.uk/support
Blackberry01753 667 000http://uk.blackberry.com/support.html
Canon0207 2160 039http://www.canon.co.uk/Support/
Corsair http://corsair.force.com/ If this is your first time visiting, please click the Register Now link to create an account.
Crucial http://www.crucial.com/support/
D-Link0208 955 9000http://www.dlink.com/uk/en/support
Doro0845 413 2723http://www.doro.co.uk/support/
Epson0871 4237766http://www.epson.co.uk/gb/en/viewcon/corporatesite/cms/index/1184
HP0207 660 0950http://www8.hp.com/uk/en/campaign/hpsupportassistant/hpsupport.html
HTC https://support.htc.com/en-uk
Huawei0844 800 6800http://www.huawei.com/uk/about-huawei/contact-us/index.htm
JCB0844 3 715 522 
Kensington0207 949 0119http://www.kensington.com/kensington/en/gb/s/1549/support.aspx
Kingston0193 2738888http://www.kingston.com/en/support/technical/search
Lenovo08705 500900http://support.lenovo.com/en_GB/
LG0870 8730 5454http://www.lg.com/uk/support
Logitech http://www.logitech.com/en-gb/support
Microsoft0870 6010100http://support.microsoft.com/contactus/
Motorola0870 901 0555http://direct.motorola.com/hellomoto/uk/Motopro/support.htm
Netgear0870 112 1206http://support.netgear.com/
Nokia0845 045 5555http://www.nokia.com/gb-en/support/
OtterBox http://www.otterbox.com/warranty/warranty,default,pg.html
Samsung Mobile01932 454358http://www.samsung.com/uk/support/main/supportMain.do
Samsung Notebook0330 726 7864http://www.samsung.com/uk/support/main/supportMain.do
Samsung Other0330 726 7864http://www.samsung.com/uk/support/main/supportMain.do
Sony0870 523 7237http://www.sony.co.uk/support/en
Sweex http://www.sweex.com/en/service-support/
Targus0207 7440330http://www.targus.com/uk/support.asp
TP-Link http://www.tp-link.com/en/support/
Xerox0870 900 5501http://www.support.xerox.com/support/engb.html
Zyxel08707 555779http://www.zyxel.com/uk/en/support/contact_support.shtml

 

We will not be held responsible for any damage caused to your existing equipment through the use of goods supplied by as. Use of goods purchased from us is at your own risk.

We will not be held responsible for your inability to operate the goods purchased. Many of the products we sell require a moderate degree of technical ability and you should confirm your suitability to operate any goods prior to purchasing.