Our aim is to despatch all orders within 3 - 5 Working Days within the UK and 7 - 10 Days for Europe.The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.Please allow up to 21 days before reporting an item as lost. We are unable to consider any parcels as lost before this point. please email us to email@example.com if you have not received the goods within this timescale.
Damaged GoodsWe will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please email us to firstname.lastname@example.org