Refunds can take between 7-10 days to process after receipt of the item.
We will inspect all items on receipt for any visible damage.Returns require return authorization which can be requested via email
Address: 17Quad Road, East Lane Business Park, East Lane Wembley, HA9 7NE.
Please note: If there is any damage then do write the description of the damage on the freight bill prior to signing it if shipped via common freight carrier.
We are not responsible for service transit time. Transit times are provided by the carrier (Royal Mail or Courier), excludes weekends and holidays, and may vary according to the package origin and destination, particularly during peak periods.
EXCEPTIONS:We will not issue refunds based solely on a longer than expected delivery date .We will do our best to ensure that each order is dispatched in the time listed. However, dispatch and handling can take longer in some instances. We will contact you if this is the case.We do everything feasible to ensure that all of our products are packaged properly and safely to help avoid shipping damage. However, sometimes damage may occur in transit.We provide a 30 day money back guarantee. Please email us for all returns.