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About Us


Wheelies has come a long way since our humble beginnings as a Swansea based bike shop in 1982.

Wheelies has grown into a major online retailer of bikes and accessories. We offer a large range of branded bicycles and accessories. All our bikes are fully built and ready to ride. Wheelies are very proud to have become one of only three UK centres of excellencefor training and development of cycle technicians under the Cytech NVQ training scheme and in October 2002 the company was accredited with internationally recognised ISO9001 award.

Returns


365-Day Returns - Wrong size/colour or unwanted item. We want you to be completely satisfied every time you shop with Wheelies. However, if you are unhappy for any reason with your purchase, you may return your item within 365 days of receipt of your goods. All goods must be returned unused, in a fully resalable condition with all tags and original packaging intact.Extra care must be taken when trying on clothing and please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refusean exchange or refund if goods are not returned in a saleable conditionor are damaged. A full refund will be provided (excluding any return postage costs (if applicable). Unfortunately we are unable to accept any returns on food or drink items or any items that have specific sell by dates.Our 365-day returns policy also excludes any undergarments (Padded lycra shorts, bib shorts etc), as we are unable toaccept returns for hygiene reasons.We can't accept returns (excluding damages) on bikes if they have been used.

My product has arrived faulty or damaged.


We try our best to ensure items arrive in a good condition. In the rare event of a problem with your delivery, please either do not accept delivery or sign for the item as "damaged", or "unchecked" if you do not have the opportunity to inspect on delivery. You must inform us by play messaging, email us on stephp@wheelies.co.uk or telephone ( 01792 560655) of any such problems within 7 working days. We can then take the best course of action for you and the particular item

Your returns address is:

Wheelies Direct Ltd
Kingsway
Swansea West Ind Estate
Swansea
SA5 4DL


Delivery

We always aim to despatch your goods within 24 hours of receipt of your order. Ifthis is not possible we will contact you to keep you informed. Delivery is normally 2-5 working days.With the exception of Kids bikes between 12" and 16" wheels, all cycles are fully built to British Standard BS6102 and inspected by one of our CyTech qualified technicians. When you receive your new bike, all you will need to dobefore you ride it is attach the pedals and straighten the handlebar. Tohelp you we provide a quick and easy step-by-step guide with each new bike.While Kids bikes arrive unassembled they are quick and easy to put together mainly because they do not have gears. They to come with a manufacturershandbook to help with assembly and if there are any technical queries you can call and speak to one of our technical advisors for assistance.

Contact Details


Telephone - 01792 560655
Email - stephp@wheelies.co.uk
VAT number:GB 484544617