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FAQ

               

Payments
We, as a seller on Play.com, only receive order details when an order has been finalised on Play.  So, if you have any problems please do contact Play customer care. 

Delivery
Most books are on hand in our UK warehouse and are usually dispatched within 24 hours. 

Specialist titles take a little longer to dispatch.  This is indicated by a longer delivery time on the Play listing.    

We use Royal Mail 2nd Class in the UK, and Royal Mail International for the rest of the world, so we cannot provide a tracking number.

We cannot deliver to Gibraltar.

Shipping Terms:

Most books are on hand in our UK warehouse and are usually dispatched within 24 hours.  Specialist titles take a little longer to dispatch.  This is indicated by a longer delivery time on the Play listing.  We use Royal Mail 2nd Class in the UK, and Royal Mail International for the rest of the world, so we cannot provide a tracking number.

We cannot deliver to Gibraltar.


Specialist Titles
So we can provide a great range of books, we obtain some specialist titles directly from the publisher after a customer places their order.  This leads to the longer dispatch period.

Print on Demand
Some specialist titles are Print On Demand; this will be stated on the listing.  They may be uncorrected reproductions of the original text. 

Why are my books packed separately?
We don't offer combined postage.  This is because we package items separately and aim to provide the best overall deal, including postage, for our customers.

Cancellations/amendments
Once an order has been completed via Play and the payment has cleared, we are often unable to amend or cancel the order. 

On Play you have a 30 minute cooling-off period during which you, the customer, can amend your own order details.  If you have problems please contact Play customer care.

Invoice
We can send PDF invoices, via email, after the order has been dispatched.  Please contact us if you require an invoice.

Packaging?
Our packaging is selected to be the most appropriate for each item.  This is one of the reasons we package all our items separately; so that the book will arrive in perfect condition.

Gift  
Please note that we do not include any pricing information or the name of the purchaser within our parcels.
We do not currently provide a gift wrapping service.

Returns
We cannot exchange items but we are happy to accept returns if the item is in perfect condition and unused.

As Wordery will not reimburse you for the returns postage costs, we do not stipulate a postage method to use. 

Please request, and retain, a proof of posting receipt.