We have been a trader on Play.com since 2010, and since that time have risen to become one of the most profitable and reliable traders on the entire site! We specialize in the distribution of Mobile phone and multimedia tablet accessories, and ship products such as case covers, stylus pens, micro-USB chargers, screen protectors, polishing cloths and more!
You can buy from us in confidence - our reliability and dedication to customer service are absolutely peerless! Happy shopping!
We aim for same-day shipping on all goods ordered before 1 P.M. If you order after that time, we guarantee that your order will be shipped the very next day! After shipping, goods generally take around 3 - 5 days to arrive.
Play.com will always ensure that it provides a confirmation e-mail to your listed e-mail address. If you have not received such an e-mail, and you're certain you ordered your product correctly, you can e-mail our customer support to arrange your order.
As we are extremely committed to customer satisfaction, we have a very reasonable returns policy; if you are dissatisfied with your product, ship it to our corporate address and upon arrival we will issue a full refund for the cost of purchase!
Feedback indicates customer satisfaction with the service we provide. It's not the be-all, end-all statistic: no matter how hard we try, we can't satisfy every customer! But it remains a good barometer of what you can expect from a seller; one with 90% approval is a lot more likely to provide a good customer experience than one with 25%!
Q: Where do you manufacture your products?
A: The manufacturing of all of our accessories is outsourced to China. We order them in bulk quantities, to ensure the cheapest possible price - this means we can pass the savings onto you, the consumer!
Q: What do I do if something is missing from my order?
A: Our excellent picking staff rarely make mistakes in the collection of orders. However, if your order is incomplete, please e-mail our customer support address directly and we can get the missing components shipped to you as soon as possible, and at no additional cost!
Q: Can I collect my order from you directly?
A: Unfortunately, as an Internet-based retailer, we do not offer the facilities to collect products directly. Although our warehouse is located on-site at our corporate address, members of the general public are not allowed on-site due to health and safety concerns.
Q: Do you accept orders outside of the UK?
A: We aim to deliver products to anywhere in the EU. It may take longer for orders to arrive depending on location, so if you're unsure about specific delivery times, please don't hesitate to contact our customer service department to make sure!