We aim for same-day shipping on all goods ordered before 1 P.M. If you order after that time, we guarantee that your order will be shipped the very next day! After shipping, goods generally take around 3 - 5 days to arrive.
Play.com will always ensure that it provides a confirmation e-mail to your listed e-mail address. If you have not received such an e-mail, and you're certain you ordered your product correctly, you can e-mail our customer support to arrange your order.
As we are extremely committed to customer satisfaction, we have a very reasonable returns policy; if you are dissatisfied with your product, ship it to our corporate address and upon arrival we will issue a full refund for the cost of purchase!