Our Returns Policy is really simple.
When you receive your item, you must check it as soon as possible following receipt. We are not responsible for incompatibilities caused by customer error (purchasing the wrong item) Please ensure that returns authorisation has been confirmed by ABC PRODUCTS before attempting to return any items to us (please see the section headed "What to do to return your item to us" below).
Your right to change your mind
We've all done it, ordered something and then realised later that it is no longer needed. You have 30 days to cancel your order under our 30 day return period policy, which starts on the day after you received the item. It's so simple, please follow the steps set out below (please see the section headed "What to do to return your item to us"). All items must be returned unused and in the original packaging as they were in when received by you.
Wrong item received
We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must contact us within 14 days from the day on which you received the item.
Damaged or faulty items
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. You will need to tell us exactly what the fault /damage is and as soon as possible after discovering the fault /damage. Our Returns Policy for faulty items upholds your statutory rights.
Item not received
We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched.