Our Returns Policy is really simple.
When you receive your item, you must check it as soon as possible
following receipt. We are not responsible for incompatibilities caused
by customer error (purchasing the wrong item) Please ensure that returns
authorisation has been confirmed by ABC PRODUCTS before attempting to
return any items to us (please see the section headed "What to do to
return your item to us" below).
Your right to change your mind
We've all done it, ordered something and then realised later that it
is no longer needed. You have 30 days to cancel your order under our 30
day return period policy, which starts on the day after you received the
item. It's so simple, please follow the steps set out below (please see
the section headed "What to do to return your item to us"). All items
must be returned unused and in the original packaging as they were in
when received by you.
Wrong item received
We apologise if you have received the wrong item by mistake. This is
not common and we want to resolve this as quickly as possible for you.
To receive a refund or a replacement, you must contact us within 14 days
from the day on which you received the item.
Damaged or faulty items
Please accept our apologies if you have received an item that is
damaged or faulty. We understand how frustrating this can be and want to
resolve this as quickly as possible for you. You will need to tell us
exactly what the fault /damage is and as soon as possible after
discovering the fault /damage. Our Returns Policy for faulty items
upholds your statutory rights.
Item not received
We apologise if you have not received your item. This is not common
and we want to resolve this as quickly as possible for you. To receive a
refund or a replacement, you must inform us that you have not received
your item within 21 days from the day on which you received an email
from us confirming that the item had been dispatched.