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All items are covered by a full 1 year warranty.

What to do to return your item to us 

Contact us either via PLAY.COM

You must inform our customer service team of your order number, the
item you are returning and the reason for return. We will then provide
you returns authorisation and will confirm the address you need to
return the item to

Please package the item securely and include
inside the package your order number, name and address and reason for
return. Please also state if it is for a refund or replacement.

Please obtain a proof of postage from the Post Office when you send
your item to us. Proof of postage does not cost anything. Without it,
however, we may not be able to process your refund or replacement in the
rare event that your item is lost in transit

If you request a replacement and the product is no longer available,
we will process the refund back to the original credit/debit
card/PayPal/Amazon account used to purchase the item.