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Ana Wiz Limited


Ana Wiz is an established medical supply and distribution business based in
Surrey. Areas of expertise include prenatal and infant healthcare products for
home and clinical use, ultrasound Doppler devices, ultrasound and cosmetic
gels.

We are the UK distributors for a number of leading manufacturers in
these fields.

We have a very wide customer base including NHS trusts, GP
Surgeries, Universities, Medical Retailers as well as mothers to be and the
homecare market.

Ana Wiz prides itself on a fast efficient service with
excellent customer service, our homecare retail division provides telephone
support for all out homecare products and can offer advice when needed. Our
online shop and mail order catalogue, unlike many others also has a physical
presence and telephone lines are open Mon - Fri 9.30 - 5pm.

We are always looking to expand our range of maternity and infant healthcare products. If you
cannot find a specific product, please do not hesitate to contact us and we may
well be able to supply it to you.

Returns Policy

Cancellation:

In compliance with the Consumer
Protection (Distance Selling) Regulations 2000, you have the right to cancel your order with us. However, you must exercise your right within seven working days of receiving the goods and you must inform us in writing of your wish to cancel the order - either by email, post or fax. The goods must be returned to us at your expense by registered post or courier within seven days of the notice to cancel. The goods must be returned in original packaging and in resaleable condition (unused). We reserve the right to have the goods checked by a technician prior to replacement or refund.

The following items cannot be returned unless faulty: Lingerie and underwear, Swimwear, Creams and liquids, Breathing monitors, Nasal aspirator, Pillows.

Delivery Charges:
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.

Faulty Goods:

If your goods become faulty within thirty days after delivery, we will offer you either a replacement or a full refund. However, we will first require that you return the faulty item to us in its original packing by recorded delivery or courier. After thirty days if the goods develop a fault (unless due to misuse, unauthorised repair or accidental damage), we will arrange to have it repaired, if this is not possible we will provide a replacement and if that is not possible, we will give a full refund.