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Ana Wiz Limited


Ana Wiz is an established medical supply and distribution business based in
Surrey. Areas of expertise include prenatal and infant healthcare products for
home and clinical use, ultrasound Doppler devices, ultrasound and cosmetic
gels.

We are the UK distributors for a number of leading manufacturers in
these fields.

We have a very wide customer base including NHS trusts, GP
Surgeries, Universities, Medical Retailers as well as mothers to be and the
homecare market.

Ana Wiz prides itself on a fast efficient service with
excellent customer service, our homecare retail division provides telephone
support for all out homecare products and can offer advice when needed. Our
online shop and mail order catalogue, unlike many others also has a physical
presence and telephone lines are open Mon - Fri 9.30 - 5pm.

We are always looking to expand our range of maternity and infant healthcare products. If you
cannot find a specific product, please do not hesitate to contact us and we may
well be able to supply it to you.

Returns Policy


Cancellation

In compliance with the Consumer Protection (Distance Selling) Regulations 2014, you have the right to cancel your order with us. However, you must exercise this right within fourteen calendar (14) days of receiving the order. You must inform us in writing either by email, post or fax and you must fill in our cancellation form which is available on our website. In the event of a dispute it is up to the customer to show that the item has been cancelled within the legal timeframe.

The goods must be returned to us in new and unused condition and in original packaging at your expense by registered post/courier. We reserve the right to have the goods checked by a technician prior to a refund.

Where you have informed us that you are cancelling/returning an item, this must be returned to us within fourteen calendar (14) days of notifying us that you are returning it.

The right to cancellation is not available where a sealed item is unsealed and cannot be returned for health protection or hygiene reasons. This includes, but is not limited to, medical equipment, underwear, soothers, baby teething and feeding equipment, breast pumps and pillows. 

Refunds
Once an item has been received back after cancellation of the order, you will normally be reimbursed and at the latest within fourteen (14) days after receipt of the goods or proof of having sent the goods back.

If goods are received back in a condition that is not new and resaleable or they have been handled in a manner beyond what is necessary to establish their nature, characteristics and function, we will deduct a suitable amount from the value of the item before refunding. 

Faulty Goods
If your goods become faulty within thirty days of delivery, we will offer you a replacement or a refund. However, we will first require you to return the faulty item to us in its original packing using our free prepaid label (available on request) or by recorded delivery/courier. If goods develop a faulty after thirty days but still under the warranty period we will arrange to have them repaired or replaced.