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About Us

Welcome to base.com's award winning store on Rakuten. We are honoured to be able to bring you market leading deals across
Music, DVD, Blu Ray, Games, Clothing and many more products.

There is a reason why we have won Rakuten's best store award 2013 which we are very proud of!

We always put our customers first and we have over 12 years of great customer feedback since we first started trading online in 2001.
We have been partners with Rakuten's Play.com since 2006. 

We will always do our best to give you the best products at our best prices with a first class service. We listen carefully and if we make
mistakes we learn quickly, we know that your custom and trust is earned, not granted. 

Please check out the categories to the left to browse our store. We are adding 100's of new products daily so
don't forget to check in with us regularly.

Service
We dispatch stock as quickly as possible with over 80% of all orders received being dispatched the same day. All orders are dispatched
within two working days of receiving an order. We have a dedicated UK customers service team which can be contacted
on 01993 847690 or if you prefer email: help@base.com

Deliveries

Deliveries vary depending on the size and value and number of items that you order but all deliveries will be sent via
Royal Mail or our selected courier.

Returns

Should you need to return an item to us, please contact our UK based customer services team on
help@base.com or call us during office hours on 01993 847690 and we will arrange a return.

Thank you for shopping with us and we hope to see you again.

The Base.com Team