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FAQs

Frequently Asked Questions about teeth whitening

Below are the answers to some of the most common questions about beconfiDent products, teeth whitening, placing an order and delivery. If this page doesn't have the question and answer that you are after, please do not hesitate to get in touch with us via any means of contact from our Contact Us page. Customer Service representatives are always happy to help.


About beconfiDent

Who are beconfiDent

beconfiDent Professional Home Teeth Whitening and Oral Care Products are peroxide free for a safe and effective method to achieving a whiter, brighter smile. beconfiDent Teeth Whitening and Oral Care Products have been developed by one of the most respected professionals within the industry, Dr. Martin Giniger.

Dr. Martin Giniger began his career as a dentist in which he stayed in the profession for 25 years. He then chose to specialise in teeth whitening and the product development of oral health and medicine. The past 21 years, Dr. Giniger has been working with and for large renowned oral care companies including Colgate-Palmolive, the world's largest consumer oral care company. Well known products that he has developed include; Colgate Total Toothpaste and Discuss Dental Zoom Teeth Whitening. He has represented many companies including Colgate, Procter & Gamble, Church & Dwight and BriteSmile.

Dr Giniger has developed beconfiDent products to comply with the new EU Directive and UK Regulation with regards to hydrogen peroxide within cosmetic products, providing safe, yet effective, peroxide free teeth whitening and oral care products.

Who developed beconfiDent products

Dr Martin Giniger, one of the most respected professionals within the teeth whitening and oral care industry. Holding many prestigious academic awards, Dr Giniger has developed renowned products including Colgate Total and Discuss Dental Zoom Teeth Whitening and represented many companies including Colgate, Procter & Gamble, Church & Dwight.

How are beconfiDent different to other teeth whitening products

beconfiDent Teeth Whitening and Oral Care Products have been developed by one of the most respected professionals within the industry, Dr. Martin Giniger. beconfiDent products are legal and peroxide free complying with the new EU Directive and UK Regulation. All products are FDA Approved and EU / UK Compliant. beconfiDent has a range of teeth whitening and oral care products that are suitable for various individual needs and lifestyles.

How do beconfiDent Teeth Whitening products work?

beconfiDent products have a neutral pH and therefore the tooth enamel isn't harmfully affected in any clinically measurable way. The tooth stains are simply lifted away by the treatments and any remaining stains are rendered colourless, whitening the teeth.

The fluoride ions within beconfiDent whitening products help to re-mineralise the tooth enamel and protect against cavities.

Why choose beconfiDent products over your dentist?

Hassle free; beconfiDent Home Teeth Whitening Kits save time, money, appointment bookings and travelling.
Time; No appointment is needed or waiting in waiting rooms.
Cost; More affordable than visiting a clinic where costs can soar between £300 and £600.
Convenience; There is no need to step outside of the house, beconfiDent can be used any time of the day and anywhere that suits your needs and lifestyle best.
Travel; beconfiDent teeth whitening treatments are compact and light enough to fit in your luggage without any hassle. Tip: Travel with a beconfiDent Teeth Whitening Pen to keep your white smile bright. As the pen contains 2.5ml of gel, it is suitable to be carried in your hand luggage during a flight.
Peroxide free; All beconfiDent products are peroxide free, whereas dentists use peroxide products. There is now scientific research and proof that peroxide products can damage teeth and gums which has led to the recent change in the EU Directive and UK Regulation with regards to peroxide within oral care products.

beconfiDent Teeth Whitening and Oral Care Products have been developed by one of the most respected professionals within the industry, Dr. Martin Giniger.

Due to the new EU Directive and UK Regulation, only dentists are able to offer a teeth whitening service which contains up to 6% hydrogen peroxide compared to home teeth whitening kits which can legally contain no more that 0.1% hydrogen peroxide. However, this doesn't mean that home teeth whitening kits don't work, it means that they are in fact safer for teeth enamel and won't cause chemical burns or mouth sores like peroxide can.

Teeth whitening products containing peroxide are generally not suitable for people with sensitive teeth as this can cause added teeth sensitivity and 'Zingers'. Zingers are a dentist's term for sharp sudden tooth pain.

Who can I contact about beconfiDent?

Our Customer Service representatives are always happy to help

Email: advice@beconfident.co.uk
Phone: 0845 8500 232

Customer Service representatives are available (Excluding bank holidays);
Monday to Friday 8am ?? 8pm
Saturday 9-5pm
Sunday 10am-5pm
We value any comments or suggestions you may have.

What is the difference between regular teeth whitening products and dual foam teeth whitening?

Traditional teeth whitening kits and mouth trays are used in the treatment. These trays hold the whitening gel in place during the  treatment, which takes about 15 minutes. With dual foam teeth whitening, you do not require mouth trays and it works basically like a toothpaste, in the form of a foam that is applied to a regular toothbrush. It should not be confused with conventional toothpaste. The dual foam cleans, prepares and whitens the teeth.

About Teeth Whitening

Is teeth whitening safe?

Yes, teeth whitening can be safe.
Teeth whitening kits and gels containing over 0.1% hydrogen peroxide are now illegal within the EU, although some of these products are still for sale on the internet. Please be aware that peroxide products can cause many side effects including;

  • Chemical burns in the mouth
  • Mouth sores
  • Teeth sensitivity
  • Brown stains on the teeth

Dentists are able to provide a teeth whitening service using a peroxide whitening gel which can legally contain up to 6% hydrogen peroxide.

Is it safe to whiten teeth at home?

Yes, teeth whitening at home is safe when used correctly using peroxide free products. Teeth whitening kits and gels containing over 0.1% hydrogen peroxide are now illegal within the EU, although some of these products are still for sale on the internet. Please be aware that peroxide products can cause many side effects including;
??Chemical burns in the mouth
??Mouth sores
??Teeth sensitivity
??Brown stains on the teeth

Can teeth whitening damage my teeth and gums?

Peroxide free teeth whitening products are safe and effective with no results of damage to teeth and gums. There had been many reports regarding side effects of teeth sensitivity and mouth and gum sores when using peroxide based teeth whitening products. These reports prompted further research by The Scientific Committee on Consumer Products (SCCP) into the use of peroxide within teeth whitening and oral care products and from the results came updates and the new EU Directive and UK Regulation. The sale of teeth whitening products within the UK (EU) containing more than 0.1% hydrogen peroxide or any associated products which release more than 0.1% hydrogen peroxide is now illegal.

What is T.E.A?

Triethanolamine (TEA): TEA is used to balance PH and thicken gels. It is a common ingredient in 'gentle' cosmetic products although it has been known to cause allergic reactions. TEA is an eye irritant and can cause dry hair and skin. With consistent use, TEA is absorbed into the body and accumulates, where it can become toxic.

Instead of TEA, beconfiDent uses Trolamine, a natural compound, which is a gentler and safer alternative that is not known to cause allergic reactions or long term toxic build up.

Why do home teeth whitening kits cost less than having teeth whitened at the dentist?

The cost of a home teeth whitening kit includes the product only. Whereas teeth whitening at the dentist includes the cost of;
??The dentists' time
??Tools
??Products
??Use of the clinic
??Further members of staff including nurses and receptionists etc

How do home teeth whitening kits compare to dentists teeth whitening treatments?

beconfiDent home teeth whitening kits are 100% peroxide free, produced from many natural and organic ingredients and developed by one of the most respected professionals within the teeth whitening and oral care industry, Dr Martin Giniger. beconfiDent Home Teeth Whitening Treatments are hassle free, saving time, money, appointment bookings and travelling.

Dentists' teeth whitening treatments tend to contain peroxide. There is now scientific research and proof that peroxide products can damage teeth and gums which has led to the recent change in the EU Directive and UK Regulation with regards to peroxide within oral care products.

Teeth whitening products containing peroxide are generally not suitable for people with sensitive teeth as this can cause added teeth sensitivity and 'Zingers'. Zingers are a dentist's term for sharp sudden tooth pain.

What are the advantages to home teeth whitening products?

We have no costs for staff,  we buy in large volumes directly from our manufacturers and we dont have premises in prime locations or costs of marketing. Our ambition is to deliver the best products in teeth whitening and therefore we will never be the cheapest option. Cheap teeth whitening is not our business. Your safety and your satisfaction is the top priority for us.

Hassle free; beconfiDent Home Teeth Whitening Kits save time, money, appointment bookings and travelling.
Time; No appointment is needed or waiting in waiting rooms.
Cost; More affordable than visiting a clinic where costs can soar between £300 and £600.
Convenience; There is no need to step outside of the house, beconfiDent can be used any time of the day and anywhere that suits your needs and lifestyle best.
Travel; beconfiDent teeth whitening treatments are compact and light enough to fit in your luggage without any hassle. Tip: Travel with a beconfiDent Teeth Whitening Pen to keep your white smile bright. As the pen contains 2.5ml of gel, it is suitable to be carried in your hand luggage during a flight.
Peroxide free; All beconfiDent products are peroxide free, whereas dentists use peroxide products. There is now scientific research and proof that peroxide products can damage teeth and gums which has led to the recent change in the EU Directive and UK Regulation with regards to peroxide within oral care products.

Why Whiten Your Teeth

Why would I want to whiten my teeth?

How do you feel when you've just been to the hairdressers or visited to the beauty salon? Whitening your teeth gives you the same feel good factor and boost of confidence we all need to make ourselves look and feel great. Reasons to whiten your teeth with beconfiDent:

  • Getting married
  • Going on holiday
  • A job interview
  • Improve personal appearance
  • To enjoy smiling
  • For professional reasons
  • A special occasion
  • To boost your confidence
  • A more youthful appearance
  • A upcoming reunion
  • To make a great first impression
  • A first date

beconfiDent Teeth Whitening and Oral Care Products

Are beconfiDent products safe to use?

Yes, beconfiDent products are very safe to use, the products don't contain any peroxide and therefore comply with the new EU Directive and UK Regulation. beconfiDent teeth whitening and oral care products are both FDA and EU / UK Approved and Compliant. Always follow the instructions provided with the products.

Will beconfiDent products damage my tooth enamel?

No, beconfiDent products will not damage tooth enamel as they do not contain peroxide or other harmful substances such as TEA.

Will beconfiDent teeth whitening hurt?

No, using beconfiDent products will not hurt as they are peroxide free and do not contain any other harmful substances such as TEA, therefore, there is no damage to the tooth enamel.However, peroxide teeth whitening products can result in tooth sensitivity and 'Zingers'. Zingers are a dentist's term for sharp sudden tooth pain.

I have sensitive teeth, will this hurt?

No, using beconfiDent products will not hurt as they are peroxide free and do not contain any other harmful substances such as TEA, therefore, there is no damage to the tooth enamel. However, teeth whitening products containing peroxide are generally not suitable for people with sensitive teeth as this can cause added teeth sensitivity and 'Zingers'. Zingers are a dentist's term for sharp sudden tooth pain.

Do beconfiDent products contain peroxide?

No, beconfiDent products are completely peroxide free and comply with the new EU Directive and UK Regulation regarding hydrogen peroxide within home teeth whitening products.

Do beconfiDent products contain fluoride?

Yes. Sodium fluoride; 0.0243% (0.15% w/v fluoride ion). Fluoride ions help re-mineralise the tooth enamel and protect against cavities.

Are there any risks or side effects when using beconfiDent products?

No, there are currently no known side effects to beconfiDent Teeth Whitening and Oral Care Products. beconfiDent products have been tried and tested and are FDA Approved and UK/EU (CE) Compliant.

Are beconfiDent products officially approved by any governing bodies?

Yes, beconfiDent Teeth Whitening and Oral Care Products are FDA Approved and EU Compliant.

Are beconfiDent products suitable for everyone?

beconfiDent products are suitable for all persons 18 years and above with healthy gums and teeth.

beconfiDent teeth whitening products shouldn't be used if you have any oral infections, tooth decay or gum disease. You should allow your mouth and gums to heal before any teeth whitening treatment in order to refrain from irritating the wound / infection. If your oral infections persist you should visit the dentist.

How old should I be to use beconfiDent products?

beconfiDent products are suitable for all persons 18 years and above with healthy gums and teeth.

Can I use beconfiDent products during pregnancy and breastfeeding?

beconfiDent cannot recommend whether or not to use teeth whitening products during pregnancy and breast feeding as there is insufficient research on this subject. If you have any doubts, please consult your doctor before using teeth whitening products.

Are beconfiDent products easy to use?

Yes, beconfiDent products are very easy to use. There are various beconfiDent whitening products for all needs and lifestyles, including a mess and hassle free Dual Foam two step cleaning and whitening toothpaste and a Teeth Whitening Pen.

Is there anything I shouldn't do during the treatment?

In order to gain the best results possible, avoid coloured food and drinks immediately after the treatments and keep them to a minimum in between treatments. Try using The White Diet. The White Diet is useful in ensuring that you receive the best results possible during your whitening treatment with a beconfiDent Teeth Whitening Kit. Try to avoid or cut out where possible coloured food and drinks that cause teeth discolouration.

What happens to my teeth during the beconfiDent whitening process?

beconfiDent products have a neutral pH and therefore the tooth enamel isn't harmfully affected in any clinically measurable way. The tooth stains are simply lifted away by the treatments and any remaining stains are rendered colourless, whitening the teeth.The fluoride ions within beconfiDent whitening products help to remineralize the tooth enamel and protect against cavities.

Should I use my regular toothpaste as well as the Dual Foam?

No, there is no need to use another toothpaste alongside beconfiDent Dual Foam toothpaste. These products are to be used as regular everyday toothpaste.

Can I use beconfiDent products every day?

Yes, beconfiDent Dual Foam and WhiteAmin toothpastes are to be used as regular everyday toothpastes.

How should I store my beconfiDent Teeth Whitening Products?

For the longest shelf life possible, beconfiDent products should be stored away from sunlight and kept cool. Do not expose these products to direct sunlight or temperatures above 85??F.

beconfiDent Whitening Gel can be stored in a fridge for up to 2 years.

What are the ingredients?

beconfiDent Whitening Gel
Organic Vegetable Glycerin (Kosher, USP), Organic Natural Baking Soda (Kosher, USP), Potassium Nitrate, Organic Kosher Gluten-Free Flavour Extracts, Natural Xylitol, Carbomer 940, Sorbitol, Trolamine, Aloe Leaf Juice, Pomegranate Seed Extract, Chamomile Flower Extract, Sodium Fluoride

beconfiDent Dual Foam Toothpaste (Cleaning)
Water (Aqua), Alcohol, Glycerin, Poloxamer 188, Polysorbate 20, Flavour (Aroma), Sodium Saccharin, Sucralose, Caffeine, Potassium Acesulfame, Sodium Lauryl Sulfate, Poloxamer 407, Menthol, Sodium Citrate, Sodium Benzoate.

beconfiDent Dual Foam Toothpaste (Whitening)
Water (Aqua), Alcohol, Sodium Perborate, Flavor (Aroma), Sodium Saccharin, Sucralose, Sodium Lauryl Sulfate, Poloxamer 407, Edta, Sodium Citrate, Potassium Hydroxide.

Have beconfiDent products been tested on animals?

No, beconfiDent products are not tested on animals. beconfiDent is a caring organisation and don't believe in testing beconfiDents teeth whitening and oral care products on animals, thus adhering to 'The Cosmetic Products (Safety) Regulations 2008' on the Restrictions on animal testing.

Before Whitening

Should I prepare my teeth in any way before whitening my teeth with beconfiDent?

The best way to prepare the teeth prior to teeth whitening is to brush your teeth without toothpaste.

Can I whiten my teeth if I have fillings, veneers or tooth jewellery?

Yes, you are still able to use the whitening treatments although fillings and veneers (anything other than the natural tooth) will not be whitened as beconfiDent products are designed to whiten the enamel.

Can I whiten my teeth if I have an ulcer or other oral infection, tooth decay or gum disease?

No, you should allow your mouth and gums to heal before any teeth whitening treatment as to not to irritate the wound / infection. If your oral infections persist you should visit the dentist / doctor.

Whitening Results

How white will my teeth become?

Teeth are unique and will be whitened back to the natural white tooth shade of the individual. People that have heavily stained teeth due to the consumption of dark food, drinks and smoking will see quicker and more noticeable results as the stains are darker. You may be surprised how white your teeth become.

How long will the results last?

Typically, results will last for three to six months or more. In our clinical studies, no person returned to their baseline colour after 18 months. It is difficult to identify how long results will last as it depends on the condition of the enamel, the type of stains, the person's diet and if they smoke.

It is important to remember that teeth will become slightly darker each day after whitening, how dark is dependent on a person's diet. Teeth whitening is not a permanent solution and regular treatments are required in order to keep teeth beautifully whitened.

How soon will I start to see results?

Teeth are unique to each individual. The time it takes to notice results will vary from person to person. Some people will see results after their first treatment and others may take a little longer into their treatment before they notice a change. People with heavily stained teeth enamel due to the consumption of dark food, drinks and smoking will tend to see results quicker as it will appear more obvious when their teeth are becoming whitened. Tip: Take Before and After pictures. This enables you to view the results of how white your teeth have become compared to before the beconfiDent teeth whitening treatment.

How frequently should I whiten my teeth?

beconfiDent recommends that people limit their beconfiDent whitening treatments to no more than three - four consecutive weeks every 3 months. However in our clinical studies, there have been no adverse effects when people whiten their teeth continuously.

Dentists

Should I speak to my dentist before using beconfiDent teeth whitening?

There is no need to talk to your dentist before using beconfiDent teeth whitening products, however if you have any worries or further questions regarding teeth whitening or beconfiDent teeth whitening products, you could contact your dentist or our Customer Service representatives for advice on the below details.

beconfiDent products are FDA Approved and EU (CE) Compliant and developed by Dr Martin Giniger who is considered the world's leading authority and the most knowledgeable expert in the formulation of over-the-counter dental products and teeth whitening treatments.

Email: advice@beconfident.co.uk
Phone: 0845 8500 232
(Calls are charged at normal UK national rates)

Customer Service representatives are available (Excluding bank holidays);
Monday to Friday 8am-8pm
Saturday 9-5pm
Sunday 10am-5pm

Why do home teeth whitening kits cost less than having teeth whitened at the dentist?
The cost of a home teeth whitening kit includes the product only. Whereas teeth whitening at the dentist includes the cost of;

  • The dentists' time
  • Tools
  • Products
  • Use of the clinic

Further members of staff including nurses and receptionists etc.

Do dentists recommend / back beconfiDent products?

beconfiDent Teeth Whitening and Oral Care Products have been developed by one of the most respected professionals within the industry, Dr. Martin Giniger.

Dr. Martin Giniger began his career as a dentist in which he stayed in the profession for 25 years. He then chose to specialise in teeth whitening and the product development of oral health and medicine. The past 21 years, Dr. Giniger has been working with and for large renowned oral care companies including Colgate-Palmolive, the world's largest consumer oral care company. Well known products that he has developed include; Colgate Total Toothpaste and Discuss Dental Zoom Teeth Whitening. He has represented many companies including Colgate, Procter & Gamble, Church & Dwight and BriteSmile.

How do home teeth whitening kits compare to dentists teeth whitening treatments?

beconfiDent Home Teeth Whitening Kits are 100% peroxide free, produced from many natural and organic ingredients and developed by one of the most respected professionals within the teeth whitening and oral care industry, Dr Martin Giniger. beconfiDent home teeth whitening treatments are hassle free, saving time, money, appointment bookings and travelling.

Dentists' teeth whitening treatments tend to contain peroxide. There is now scientific research and proof that peroxide products can damage teeth and gums which has led to the recent change in the EU Directive and UK Regulation with regards to peroxide within oral care products.

Teeth whitening products containing peroxide are generally not suitable for people with sensitive teeth as this can cause added teeth sensitivity and 'Zingers'. Zingers are a dentist's term for sharp sudden tooth pain.

Why choose beconfiDent products over your dentist?

Hassle free; beconfiDent Home Teeth Whitening Kits save time, money, appointment bookings and travelling.
Time; No appointment is needed or waiting in waiting rooms.
Cost; More affordable than visiting a clinic where costs can soar between £300 and £600.
Convenience; There is no need to step outside of the house, beconfiDent can be used any time of the day and anywhere that suit your needs and lifestyle best.
Travel; beconfiDent teeth whitening treatments are compact and light enough to fit in your luggage without any hassle. Tip: Travel with a beconfiDent Teeth Whitening Pen to keep your white smile bright. As the pen contains 2.5ml of gel, it is suitable to be carried in your hand luggage during a flight.
Peroxide free; All beconfiDent products are peroxide free, whereas dentists use peroxide products. There is now scientific research and proof that peroxide products can damage teeth and gums which has led to the recent change in the EU Directive and UK Regulation with regards to peroxide within oral care products.

beconfiDent Teeth Whitening and Oral Care Products have been developed by one of the most respected professionals within the industry, Dr. Martin Giniger.

Due to the new EU Directive and UK Regulation, only dentists are able to offer a teeth whitening service which contains up to 6% hydrogen peroxide compared to home teeth whitening kits which can legally contain no more that 0.1% hydrogen peroxide. However, this doesn't mean that home teeth whitening kits don't work, it means that they are in fact safer for teeth enamel and won't cause chemical burns or mouth sores like peroxide can.

Teeth whitening products containing peroxide are generally not suitable for people with sensitive teeth as this can cause added teeth sensitivity and 'Zingers'. Zingers are a dentist's term for sharp sudden tooth pain.

Is this a substitute for regular dental appointments?

No, home use teeth whitening and oral care products should never be a substitute for having regular checkups at your dentist.

Delivery

Is the delivery packaging discreet?

Yes. All beconfiDent products purchased from us will be despatched in discreet plain and protective packaging.

Who delivers my order?

Free UK delivery. Delivered using Royal Mail Packet Post service.

When will I receive my order?

Orders received before 4pm Monday to Friday will be despatched the same day (excluding bank holidays).
Royal Mail Free UK delivery. 2-3 working days delivery service.

What are the delivery costs?

Standard UK delivery - Royal Mail 2-3 working days service: Free of charge on all orders

What happens if I don't receive my order?

If you have not received your order within 5 working days of receipt of our confirmation of dispatch email, please feel free to contact our Customer Service department on the below details for advice. Please quote your name, order I.D. order date and product ordered in all communications.

Email: advice@beconfident.co.uk
Phone: 0845 8500 232
(Calls are charged at normal UK national rates)

Customer Service representatives are available (Excluding bank holidays);
Monday to Friday 8am ?? 8pm
Saturday 9 ?? 5pm
Sunday 10am ?? 5pm

Where do you deliver to?

We deliver to the United Kingdom including BFPO addresses.

Can you deliver to BFPO addresses?

Yes we do. All delivery services that we offer deliver to BFPO addresses.

Can I have my order delivered to a different delivery address other than my billing address?

Yes, this option is available during the checkout stage.

What if I'm not in when my item is delivered?

Royal Mail: A card will be posted through your door explaining where your item is and how to collect. This can either be with a neighbour or at your local Royal Mail Delivery Office.

Returns

Can I return an item?

Yes, we offer a no quibble returns policy. If you have received a damaged item or you are unhappy with the whitening results, in accordance with our Terms and Conditions, please do not post any returns back without speaking to us first. We will send you a pre-paid return label to enable you to post the items back at no cost to you; and it helps us ensure you receive the best possible customer service. Please refer to our Terms and Conditions when returning an item.

Email: advice@beconfident.co.uk
Phone: 0845 8500 232 (Calls are charged at normal UK national rates)

Customer Service representatives are available (Excluding bank holidays);
Monday to Friday 8am ?? 8pm
Saturday 9-5pm
Sunday 10am-5pm

How do I return an item?

If you would like to return an item, in accordance with our Terms and Conditions, please do not post any returns back without speaking to us first. We will send you a pre-paid return label to enable you to post the items back at no cost to you; and it helps us ensure you receive the best possible customer service. Please refer to our Terms and Conditions when returning an item.

Email: advice@beconfident.co.uk
Phone: 0845 8500 232 (Calls are charged at normal UK national rates)

Customer Service representatives are available (Excluding bank holidays);
Monday to Friday 8am-8pm
Saturday 9-5pm
Sunday 10am-5pm

What happens if I receive a damaged item?

All beconfiDent products are checked prior to despatch but in the case that you have received a damaged item, please contact our sales and advice representatives, they are always happy to help. Please refer to our Terms and Conditions when returning an item.

Email: advice@beconfident.co.uk
Phone: 0845 8500 232 (Calls are charged at normal UK national rates)

Customer Service representatives are available (Excluding bank holidays);
Monday to Friday 8am ?? 8pm
Saturday 9-5pm
Sunday 10am-5pm

In accordance with our Terms and Conditions, if you have received a damaged item, please contact Customer Services and they will arrange for a pre-paid returns label for you to send your item back to us. Please refer to our Terms and Conditions when returning an item.

Help

Who can I contact about beconfiDent?

Customer Services Department

Email: advice@beconfident.co.uk
Phone: 0845 8500 232 (Calls are charged at normal UK national rates)

Customer Service representatives are available (Excluding bank holidays);
Monday to Friday 8am ?? 8pm
Saturday 9-5pm
Sunday 10am-5pm
We value any comments or suggestions you may have.

What happens if I swallow the whitening gel?

If a small amount of the beconfiDent teeth whitening gel is accidently swallowed (the amount used for whitening - about 2cc or less) you will be ok. We do not know of any adverse effects that were clinically measured during safety testing. If more than the amount typically used for whitening is ingested, visit A&E immediately.

What happens if I get the gel in my eyes?

Rinse with water immediately.

Why are there three mouth moulds supplied?

Three mouth moulds are supplied for your convenience in case a mistake is made when moulding one of them to your teeth. The spare mould can be used as a trial or kept safe in case of need at a later date if another is lost or damaged.

I have already purchased a teeth whitening kit from beconfiDent, am I able to purchase individual items?

Yes. All beconfiDent teeth whitening and oral care products can be purchased separately as well as packs. Click here to view all beconfiDent products.

I have lost my instructions; do you have them on your website?

Please don't worry; you are able to download a full set of instructions from us Here. Alternatively, you can view the product instructions on our website.

What are blue LED lights used for?

Blue lights that are found supplementary to some home teeth whitening products are used to dehydrate teeth, giving the appearance that teeth are whiter after treatments. This will only last a few days until the teeth become hydrated again.

beconfiDent don't sell these products as they aren't whitening your teeth, they are just dehydrating your teeth.

Can I use beconfiDent teeth whitening gels in mouth moulds that I have purchased elsewhere?

Yes you can. beconfiDent teeth whitening gels can be purchased separately and used with other mouth trays.

Can I whiten my teeth if I have fillings, veneers or tooth jewellery?

Yes, you are still able to use the whitening treatments although fillings and veneers (anything other than the natural tooth) will not be whitened as beconfiDent products are designed to whiten the enamel.

Can I whiten my teeth if I have an ulcer or other oral infection/ tooth decay or gum disease?

No, you should allow your mouth and gums to heal before any teeth whitening treatment as to not to irritate the wound / infection. If your oral infections persist you should visit the dentist / doctor.

Is this a substitute for regular dental appointments?

No, home use teeth whitening and oral care products should never be a substitute for having regular checkups at your dentist.

How frequently should I whiten my teeth?

beconfiDent recommends that people limit their beconfiDent whitening treatments to no more than three - four consecutive weeks every 3 months. However in our clinical studies, there have been no adverse effects when people whiten their teeth continuously.

What does the gel taste like?

The beconfiDent Whitening Gel has the refreshing taste of melon as does the Dual Foam Toothpaste.

Will beconfiDent teeth whitening provide the same results for everyone?

No, teeth are unique to each individual and results will vary from person to person. Teeth will be whitened back to a person's natural tooth colour.

What happens if I received a damaged product?

All beconfiDent products are checked prior to dispatch but in the case that you have received a damaged item, please contact our sales and advice representatives, they are always happy to help.

Email: advice@beconfident.co.uk
Phone: 0845 8500 232
(Calls are charged at normal UK national rates)

Customer service representatives are available (Excluding bank holidays);
Monday to Friday 8am-8pm
Saturday 9-5pm
Sunday 10am-5pm

In accordance with our Terms and Conditions, if you have received a damaged item, please contact our customer services and they will arrange for a pre-paid returns label for you to send your item back to us.

Further Information

If you require further advice or information and we don't have the answer to your question within our FAQs, please contact us. Our Customer Service representatives are always happy to help.

Email: advice@beconfident.co.uk
Phone: 0845 8500 232
(Calls are charged at normal UK national rates)

Customer Service representatives are available (Excluding bank holidays);
Monday to Friday 8am-8pm
Saturday 9-5pm
Sunday 10am-5pm

We value any comments or suggestions you may have.