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In order to ensure our customers receive the best level of service we are offer a 100% no quibble money back guarantee for peace of mind when purchasing from play.com/costmad we offer a comprehensive returns policy in the unlikely event that you are not 100% satisfied with the products delivered.

If you receive non-working, defective, damaged, misrepresented or unwanted items and you want to return for a refund or replacement than you have to notify us within 7 working days of receipt of your parcel and return to us. We guarantee customer satisfaction. Most things we sell are covered by our 30-day money-back guarantee from your purchase date, so just return them to us unused, in their original undamaged packaging, in a
re-sale-able condition with all contents, with our returns form and we'll happily give you a refund.

How to return an item

All returns are processed with-in 7 working days of receipt at our office, Please note in some extreme case and busy periods like Christmas and New Year it takes more than 20 days. Please note opening dispute is not a solution which will delay to process your inquiry / returns / refunds because once case go to Resolution Centre we have to reply through E-Bay / PayPal Resolution Centre.

We take false claims seriously like applying charge-back falsely, opening case in Resolution Centre falsely, not co-operating with us, etc. Anyone suspected in above activity to us via Amazon, via PayPal will be excluded from buying from us and our affiliate partners. We always inform Amazon and PayPal to make a note on your account for every false claim to reduce such activity on Amazon and PayPal.

Please note that the following returns procedure must be followed, and failure to do so may result in us being unable to exchange goods or provide refunds.

Also please be aware that we cannot be held responsible and provide refunds/exchanges on stock affected by circumstances beyond our control. This includes damage and neglect after goods are received, goods being stored in climatic conditions such as extremes of temperature that can affect some items or alter appearance slightly or damage by third parties.
If you want to return your order for any reason after 30-day of purchase than we reserve the right to make a 25% to 85% restocking charge for any goods or to refuse to accept such goods or we offer replacement or we offer partial refund, at our sole discretion.

Our company policy is for all customers to give full co-operation to us regards to returns as we will need accurate details of item being returned as this may cause delays in processing your request and may in some cases refuse the item to be returned or refused to process your returns.