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Delivery Policy

All orders placed before 16:00 will be processed same day (Monday-Friday excluding Weekends, Bank Holidays & Public Holidays)

For urgent deliveries we recommend to choose option Next Day Delivery as it is a Guaranteed Delivery on Next Working Day of Shipping.

Items purchased over the weekend or on bank holidays will be sent out the next working day.


UK Delivery:

All items are sent via Royal Mail unless otherwise stated and usually arrive the next working day, however, Royal Mail give an estimated delivery time of 2-5 working days.

If you need your item urgent then please place an order with option called Special Next Day Delivery on checkout.

Please note: we will ship your item sameday if order placed before 16:00 (Monday-Friday excluding Weekends, Bank Holidays & Public Holidays) of your order.
 UK Courier Delivery:

All items sent via DPD / DHL / Parcel force / Yodel and will arrive with-in 48 hours.
 Next Day Delivery:

For urgent deliveries we recommend Next Day Delivery as it is a Guaranteed Delivery on Next Working Day of Shipping.

Please note we will ship all orders sameday if placed before 16:00 (Monday-Friday excluding Weekends, Bank Holidays & Public Holidays)
 Recorded Delivery:

Royal Mail gives an estimated delivery time of 2-5 working days.

Items sent by Royal Mail Recorded Delivery service are only traceable upon Delivery.

Upon issuing of a Tracking number to you; your item is in the hands of the postal service. We have no control over this. These are the term and condition for this service.

Please allow 18 days prior to making any contact with us regarding non-receipt.
 International orders:

Are sent by either Standard Airmail or International Signed for delivery aims to deliver within 3 to 5 working days but is not a guaranteed service.
We cannot be held responsible for delays
by the parcel company.

Any customers located outside the EU who wish to purchase our goods can be assured we will send the right documentation for customs making sure there will be no duty to pay.
 
Important:

It is often the case that many items that seem to be undelivered are in fact at your local Royal Mail collection office or with neighbours waiting to be collected. Calling cards are not always left by Royal Mail. We therefore ask you to contact them before contacting us. When ordering with us this means you are agree with us to leave your parcel with neighbours if no one available at the delivery address at the time of delivery man came.

If your item does not arrive and you have checked with your neighbours and local collection office please be aware you need to wait a full 15 working days after post date before we can assume your item is actually lost. We have to abide by the Royal Mail policy and follow their procedures for refunds or redelivery. 


Lost Parcel:

We will only send replacement items once Royal Mail confirms the item is lost. This will be 15 days from date of dispatch. Please contact our customer service if your item is lost after the 15 day period. We cannot be held responsible for delays caused by Royal Mail, your local postal service or by International Customs Inspections.
 Undelivered Parcel:

If your parcel comes back to us due to any reason like no answer at your front door, address incomplete, address inaccessible, address unknown, refused, not called for or recipients (no one) available to sign the parcel to the delivery address, then the buyer is responsible for, the process of resending the parcel to the buyer again.

Please do not sign for and accept the parcel if you find the seal is opened or the packaging is damaged. We cannot accept responsibility for damaged items after they have been accepted.