Write To Us At:
Cygnet Gifts Ltd
Bookham Industrial Estate
Cygnet Gifts Ltd began trading in April 2006 and since then we have gone from strength to strength. We have successfully completed thousands of transactions online.
We believe that a lot of this success is down to the fact that we make customer service our NUMBER 1 PRIORITY and this is reflected in the large number of repeat customers that we get.
We also offer a 100% SATISFACTION GUARANTEE on everything we sell. See our "delivery and retruns" Section For Details.
We always respond to all queries and try to help in anyway we can. We treat all customers the way that we would like to be treated ourselves.
If you have any queries or questions please dont hesitate to contact us.
Company Name: Cygnet Gifts Ltd
Registered Office: Cygnet Gifts Ltd, 29 Glebelands, Claygate, Esher, Surrey. KT10 0LF. UK.
Company Registration Number: 5631309
VAT Registration Number: GB 892 4839 73
Cygnet Gifts Ltd is a company registered in England & all our prices include VAT @ 20%. If a VAT invoice is required please let us know.
All orders received between Mon - Fri before 1pm are normally processed and dispatched the same day*
- All orders received between Mon - Fri after 1pm & at the weekend (Sat & Sun) & on public holidays are normally processed and dispatched the next working day*
Although goods are usually received earlier, UK buyers please allow 5 working days from the date of dispatch for your goods to arrive. Non UK Buyers please allow 10 working days from the date of dispatch for your goods to arrive.
At Cygnet Gifts we want you to be able to buy with confidence and be happy with both our products and our service. Thats why every item comes with our 100% Satisfaction Guarantee.
If you are not happy with any product that you buy from Cygnet Gifts simply return it to us in its original packaging within 21 days for a refund** or exchange. We are unable to accept returns on products that have been opened or used.
Under the Distance Selling Regulations you also have the right to cancel an order within 7 working days. Your cancellation must be sent in writing to Cygnet Gifts by either post or e-mail. Any cancelled goods must be returned to Cygnet Gifts also in their original packaging and unused.
Damaged or faulty goods must be notified to us in writing (by either post or e-mail) within 3 days of receipt and must not have been used and will be refunded in full.
When returning goods we recommend that you send the item by trackable means as we are not responsible for any loss or damage of returned parcels. Under no circumstances can refunds be made before the goods are received by us.
Returns should be sent to the following address:
Customer Service - Returns
Bookham Industrial Estate
** we are not responsible for any postage costs incurred by you for returning unwanted items and these costs must be paid by you the buyer
At Cygnet Gifts we try and combine service with quality products at reasonable prices and quick despatch.